Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Rivera

Bronx,Ny

Summary

Professional with strong experience in high-standards environments, prepared for this role. Proven track record in maintaining security, greeting guests warmly, and managing building access efficiently. Focused on teamwork and achieving outcomes, flexible with changing needs. Known for excellent communication, reliability, and customer service skills.

Overview

16
16
years of professional experience

Work History

Doorman/ Elevator Operator

BLDG Management
05.2024 - Current
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Managed high-stress situations calmly, ensuring the comfort and well-being of all passengers during emergencies or delays.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Assisted in the maintenance of elevator equipment, ensuring optimal performance and safety standards.
  • Experience with BuildingLink and Keylink
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.

Volunteer

Church Of Zion
02.2009 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Foreman

Freelance
01.2022 - 01.2025
  • Supervise and coordinate a team of movers to ensure the safe, efficient, and timely relocation of residential clients’ goods But also provide other services such as cleaning out residential apartments and commercial spaces.
  • Develop and implement moving plans, ensuring adherence to safety protocols, customer specifications.
  • Maintain equipment and vehicle inventories, ensuring all tools and trucks are in proper working condition
  • Provide excellent customer service by communicating directly with clients to address any concerns or special requests.

On-Call Security Guard

Strategic security
01.2022 - 01.2023
  • Provide on-demand security services for various facilities, including residential, commercial, ensuring a safe and secure environment for staff, clients, and visitors.
  • Maintain clear and accurate logs of security activities, incidents, and observations, reporting findings to supervisors and management.
  • Assist with access control, verifying the identity of individuals entering and exiting premises, and ensuring only authorized personnel are allowed access.

Supervisor Porter

Gordon's maintenance services
01.2018 - 01.2022
  • Lead and supervise a team of cleaners to ensure assigned areas are cleaned and maintained to the highest standards.
  • Develop and implement cleaning schedules and procedures that optimize productivity and efficiency.
  • Conduct regular inspections of cleaning work to ensure compliance with safety and hygiene standards.
  • Train and mentor new cleaning staff on proper cleaning techniques, equipment usage, and safety protocols.
  • Cleaning a variety of locations, including hospital kitchens, commercial offices, and hotel bars. Committed to delivering exceptional cleanliness and sanitation in complex environments.

Security Guard

Salsa con fuego
01.2018 - 01.2020
  • Monitor and control access to venues, verifying identification and ensuring patrons meet entry requirements.
  • Maintain order within establishments by monitoring crowd behavior and intervening when necessary to prevent disputes or disturbances.
  • Respond promptly to emergencies and security incidents, employing conflict resolution techniques to de-escalate situations.

Seasonal traffic director

Qik park
01.2015 - 01.2016
  • Oversee and manage the flow of vehicles and pedestrians at Yankee games to enhance safety and efficiency.
  • Communicate clearly and effectively with event staff, law enforcement, and the public to relay important information regarding traffic conditions and safety protocols.

Education

High School Diploma -

Penn Foster High School
New York, NY

Skills

  • Excellent communication and interpersonal skills
  • Ability to work independently and in collaborative team
  • Time management and project management skills
  • Package handling
  • CCTV monitoring
  • Elevator operation
  • Visitor management
  • BuildingLink and Keylink
  • Bilingual

Timeline

Doorman/ Elevator Operator

BLDG Management
05.2024 - Current

Foreman

Freelance
01.2022 - 01.2025

On-Call Security Guard

Strategic security
01.2022 - 01.2023

Supervisor Porter

Gordon's maintenance services
01.2018 - 01.2022

Security Guard

Salsa con fuego
01.2018 - 01.2020

Seasonal traffic director

Qik park
01.2015 - 01.2016

Volunteer

Church Of Zion
02.2009 - Current

High School Diploma -

Penn Foster High School

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