Emmanuel Rodriguez
Phoenix,AZ
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably with Home Depot. Excelled in roles requiring heavy lifting, forklift operation, and exceptional organizational skills. Proven track record in enhancing safety protocols and customer satisfaction, demonstrating strong problem-solving abilities and a commitment to efficiency.
Overview
12
12
years of professional experience
Work History
General Warehouse Associate
Home Depot
06.2017 - Current
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Package Handler
United Postal Service
04.2017 - 06.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Customer Service Representative
Home Depot
02.2017 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Safety Trainer
FedEx
06.2013 - 02.2017
- Served as a trusted resource for colleagues seeking advice or clarification on matters related to workplace safety, regulations, or best practices.
- Provided ongoing support for employees by answering questions, addressing concerns, and offering guidance on best practices in workplace safety.
- Promoted a culture of safety awareness within the organization through effective communication strategies and initiatives.
- Assessed training effectiveness by monitoring employee performance and conducting follow-up evaluations, adjusting program content as needed for maximum impact.
Recycling Processing Clerk
HD Recycling Center
03.2013 - 06.2013
- Maintained high levels of data confidentiality with secure filing systems and adherence to strict privacy policies.
- Maintained accuracy in high-volume processing environments by consistently double-checking the entered data against source documents.
- Improved data accuracy by diligently reviewing and verifying information on processing documents.
Education
No Degree -
Glendale Community College
Glendale, AZHigh School Diploma -
Metro Tech High School
Phoenix, AZ05.2013
Skills
- Heavy Lifting
- Loading and unloading
- Pallet jacking
- Warehouse Organization
- Forklift Operation
Timeline
General Warehouse Associate
Home Depot
06.2017 - Current
Package Handler
United Postal Service
04.2017 - 06.2017
Customer Service Representative
Home Depot
02.2017 - 04.2017
Safety Trainer
FedEx
06.2013 - 02.2017
Recycling Processing Clerk
HD Recycling Center
03.2013 - 06.2013
No Degree -
Glendale Community College
High School Diploma -
Metro Tech High School