Emmanuel Rodriguez

• Dedicated professional with extensive experience managing high-volume inbound and outbound calls in the home mortgage sector. Adept at building strong rapport with customers, taking ownership of issues, and delivering effective resolutions tailored to client needs. Skilled in providing alternative solutions, handling substantial monetary transactions, and performing complex clerical tasks, including mathematical calculations and account reviews. Proficient in Microsoft Office Suite (Excel, Outlook, and SharePoint), with expertise in email, mail, and fax communications. Adaptable to evolving policies and procedures, ensuring compliance while maintaining exceptional customer service standards. Recognized for active listening, problem-solving, and delivering outstanding client experiences.

Experienced in managing high-volume inbound calls with a focus on delivering exceptional customer service. Skilled in critical thinking, utilizing call center-specific systems, and interpreting guidelines to determine appropriate appointments and provide tailored options for members. Proficient in identifying urgent calls and executing proper escalation procedures while maintaining professionalism and accuracy. Experienced in messaging doctors, registered nurses, and physicians to ensure effective communication. Capable of handling various clerical tasks as assigned, consistently promoting a positive customer experience and upholding service excellence.

Dedicated professional with a strong commitment to upholding procedures and policies to ensure a clean, safe, and organized environment. Experienced in performing comprehensive cleaning duties, including scrubbing, mopping, sweeping, vacuuming, and restocking essential supplies in lobbies, offices, restrooms, operating rooms, and specialized procedure areas. Skilled in material delivery throughout the hospital, demonstrating reliability and efficiency. Adept at establishing and maintaining clear oral and written communication. Physically capable of performing heavy lifting and enduring long periods on foot, while following work instructions to meet organizational standards. Committed to maintaining a positive and professional work environment.

Experienced in managing inventory and restocking shelves to maintain optimal product availability. Skilled in building strong one-on-one relationships with customers, delivering tailored product recommendations, and driving sales through extensive product knowledge. Proficient in operating electronic systems, including computers, phones, and point-of-sale (POS) systems, with hands-on cashier experience. Committed to maintaining clean and organized workspaces and adhering to safety and company policy standards through regular training. Dependable, customer-focused, and highly adaptable to fast-paced retail environments.