Emmanuel Rojas

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Conferred with customers by telephone or in person to provide information about products or services.

• Take or enter orders, cancel accounts, or obtain details of complaints.

• Checked to ensure that appropriate changes were made to resolve customers’ problems.

• Kept records of customer interactions, transactions, recording details of inquiries. Complaints, or comments, or as well as actions taken.

• Greeted customers with smile and provided friendly, knowledgeable service.
• Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
• Directed ticket holders to seats and facility locations.
• Worked with other staff members to facilitate smooth flow of operations.
• Welcome guests and direct them to their seats at a variety of functions such as sporting events, theatre shows, and music concerts.
• Helps those who need special seating or accommodations.
• Maintained updated knowledge of event information to provide guests with accurate details.
• Maintained clean and organized venue to create pleasant experience for guests.
• Handled crowd control to maintain order and prevent overcrowding.
• Reported maintenance or equipment issues for fast resolution to minimize downtime.