Summary
Overview
Work History
Education
Skills
Software
swimming
Timeline
Generic
RUTH MUREBWANAYO

RUTH MUREBWANAYO

HOUSEKEEPING
KIGALI

Summary

Dynamic Head Housekeeper with a proven track record at Serena Hotel, enhancing operational efficiency and guest satisfaction. Expert in department coordination and chemical handling, I led quality improvements and team building initiatives, significantly reducing labor costs. Skilled in guest relations and health and safety compliance, I excel in creating memorable customer experiences.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Head Housekeeper

Serena Hotel
04.2021 - 12.2024
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Kept building entryway glass clean and polished for professional presentation.

Housekeeping Room Attendant

Plast Rock Hotel
01.2017 - 03.2020
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Bachelor of Arts - Tourism And Travel Management

University of Technology And Business Studies UTB
Kigali , Rwanda
05.2001 -

Skills

Quality improvements

Department coordination

Maintenance scheduling

Guest relations

Chemical handling

Health and safety compliance

Team building

Customer relationship management

Software

Microsoft ward

Microsoft power point

Microsoft excel

swimming

Intermediate Level: "I am confident in swimming various strokes like freestyle and backstroke. I can swim long distances and stay in the water for an extended time."

Timeline

Head Housekeeper

Serena Hotel
04.2021 - 12.2024

Housekeeping Room Attendant

Plast Rock Hotel
01.2017 - 03.2020

Bachelor of Arts - Tourism And Travel Management

University of Technology And Business Studies UTB
05.2001 -

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RUTH MUREBWANAYOHOUSEKEEPING