Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmanuel Saintuny

Ocoee,Florida

Summary

Professional Summary
Performance-driven professional transitioning into Information Technology, with hands-on experience in customer service, team leadership, and technical support. Actively building expertise in system administration, networking, and cybersecurity. Known for excellent communication, problem-solving, and multitasking abilities. Strong foundation in Windows Server, Linux, and Active Directory, with a proactive mindset and dedication to continuous learning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

JS Formal Wear
Leesburg, Florida
08.2024 - Current
  • Supervised daily operations to ensure smooth workflow and team collaboration.
  • Assisted in developing marketing strategies to enhance customer engagement.
  • Implemented process improvements to enhance efficiency within the team.
  • Managed inventory levels to maintain stock availability and reduce shortages.

Customer Service Representative

Conduent Call Center
Ocoee, Florida
11.2023 - 08.2024
  • Assisted customers with inquiries through phone and chat support.
  • Resolved customer complaints by providing accurate information and solutions.
  • Maintained detailed records of customer interactions in the database.
  • Processed service requests efficiently using company software systems.
  • Handled high-volume calls while ensuring quality service delivery.

Restaurant Manager

New Taste Island Restaurant
Ocoee, Florida
11.2020 - 01.2022
  • Managed daily restaurant operations to ensure smooth service flow.
  • Trained staff on menu offerings and customer service standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained detailed records of sales transactions and daily shift reports.

Loader

Lowes Home Improvment
Ocoee, Florida
01.2019 - 11.2020
  • Loaded and unloaded merchandise from trucks to ensure timely inventory availability.
  • Maintained clean and organized loading areas for safety compliance.
  • Followed safety guidelines to minimize risks during loading operations.
  • Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.

Sales Associate

Jc penny
Ocoee, Florida
09.2016 - 01.2018
  • Assisted customers in selecting merchandise and providing product information.
  • Managed cash register transactions and processed customer payments efficiently.
  • Maintained store appearance by organizing displays and restocking shelves regularly.
  • Collaborated with team members to enhance customer service and shopping experience.

Education

High School Diploma -

Ocoee High School
Ocoee, FL
05-2015

Skills

  • Communication and interpersonal skills
  • Team leadership
  • Organizational and time management
  • Adaptability
  • Customer-centric approach
  • Customer support

Technical proficiency

  • Operating systems: Windows Server, Linux
  • Networking: TCP/IP, DNS, DHCP
  • Tools: Active Directory, troubleshooting, ticketing systems
  • Customer relationship management
  • Documentation and technical support

Certification

Certifications

  • Introduction to Networking
  • Linux Essentials Certification
  • Windows Server Administration
  • Currently preparing for CompTIA Security+ Certification

Timeline

Assistant Manager

JS Formal Wear
08.2024 - Current

Customer Service Representative

Conduent Call Center
11.2023 - 08.2024

Restaurant Manager

New Taste Island Restaurant
11.2020 - 01.2022

Loader

Lowes Home Improvment
01.2019 - 11.2020

Sales Associate

Jc penny
09.2016 - 01.2018

High School Diploma -

Ocoee High School

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