Emmanuel Sandoval
Columbus,OH
Summary
Proactive Service Advisor with extensive experience in vehicle maintenance and customer consulting. Expert in fostering customer loyalty, upselling products/services, and maintaining high satisfaction standards. Adept at managing multiple priorities, conducting thorough inspections, and collaborating on repair projects to deliver exceptional service.
Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Service Advisor
Pep Boys Auto Service & Tire
10.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintenance Technician
Firestone Complete Auto Care, BRO
05.2023 - 09.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
Assistant Manager
Take 5 Oil Change
10.2021 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Education
High School Diploma -
Northland High School
1919 Northcliff Dr, Columbus, OH 4322905-2022
Skills
- Vehicle assessment
- Team player mentality
- Goal-oriented mindset
- Staff education and training
- Sales expertise
- Preventive maintenance coordination
- Customer consulting
- Maintenance reporting
- Point of sale system
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Service Advisor
Pep Boys Auto Service & Tire
10.2023 - Current
Maintenance Technician
Firestone Complete Auto Care, BRO
05.2023 - 09.2023
Assistant Manager
Take 5 Oil Change
10.2021 - 04.2023
High School Diploma -
Northland High School
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