Offering more than 18 years of commercial and residential customers, Answer incoming
Calls-averageper day-resolving issues with customers and billing department
General duties:
Responsible in managing entire bathroom renovation project for clients
First responder to issues reported by stores, installers, customers, or those found on routine job inspections
Maximizing profit contribution by establishing and accomplishing business objectives as set by the executive team
The position reports to a Production Manager and generally works with 15 - 20 sub-contractors
ESSENTIAL FUNCTIONS:
Asset protection for the company!
Work with Production Manager (PM) to ensure each Installation crew is meeting at least 70% capacity yield
Monitor and actively discuss capacities with Lead Installers, updating the CRM as needed to maintain maximum potential capacity
Provide monthly reports on performance metrics for sub-contracted installation crews; provide monthly performance reviews for Employee Installer crews
Provide performance improvement feedback both on the job during site visits and at other times as applicable
Oversees office personnel to ensure projects are being stored, delivered, and installed efficiently
Visits and reviews issues with customers
Documents and develops a game plan
Consults with Production and Regional Manager
Monitors customer through installation process
Visits jobs for compliance, quality review and training
Drives production by giving supplies out to teams
Works with Sales Manager and Sales Consultant(s) to ensure leads are being followed in a timely manner and jobs are being sold accurately
Conducts job site inspections to ensure quality work and customer service objectives are being fulfilled
Builds company image by collaborating with customers, clients, sub-contractors, and employees; enforcing ethical business practices
The position may require the use of a forklift
Installations of tile sales, accounts payable/receivable, computer application research,payroll,bookkeeping,tracking inventory.Management of 6 crews
I help the
Company to double sales, management, operations and administrative. • targets to employee goal setting and results measurement. • Completed a full Employee Benefit Package redesign, resulting in an increase in benefit offerings while reducing overall costs. • Proactively prevented litigation cases through development of consistent use of positive human resource policies and procedures, sound performance management practices, and proactive management training programs. • Redesigned and updated job descriptions for all positions within the company. • Ensured compliance with all state and federal laws & Selected and implemented
Delivery Driver
Sunbelt Rentals
Greensboro , NC
01.2024 - 03.2024
Drop off and pick up equipment for customers
Operate construction equipment, such as semi-trucks and trailers (“consistent with DOT classification CDL-A
Adhere to all safety requirements particular to equipment including Federal Motor Carrier Safety
Regulations
Maintain driver's logs and complete pre-trip inspections
Suggest additional equipment and supplies customers may need
Other duties assigned as needed
Driver// Dispatcher
Harris Teeter
05.2018 - 09.2023
Checking reefers making sure all temperatures is accurate checking loads and make sure loads accurate
Driving and maintain a safe distance using all safety precautions.
Dispatcher at Gold Medal Service/Water Works Plumbing HVAC & Water PurificationDispatcher at Gold Medal Service/Water Works Plumbing HVAC & Water Purification