Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Semprun

.
Kissimmee,FL

Summary


Dedicated associate with extensive experience collaborating with clients, quickly identifying needs and recommending products and services to achieve client goals. Strong communicator focused on providing excellent customer service.

I am talented trained to advise and lead new team members in company procedures. It allows customers to receive an optimal level of care while promoting the products and services available.

Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with second-to-none interpersonal and communication strengths. Productive, hardworking, and known for consistently performing against targeted sales goals and customer service expectations. Highly efficient job title well established in fast-paced and challenging environments. Eager to learn with aptitude to apply new knowledge skillfully and efficiently.

Dedicated industry professional with a history of meeting company goals using consistent and organized practices. Ability to work under pressure and adapt to new situations and challenges to improve the organizational brand.

Overview

4
4
years of professional experience
11
11
years of post-secondary education
1
1
Language

Work History

Associate

Universal Studio Orlando
Orlando , FL
08.2019 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Answered incoming telephone calls and processed incoming and outgoing mail to support office staff.
  • Coached other team members on selling techniques and customer service tactics to meet daily sales goals.

Call Center Representative

Walmart
Orlando , FL
06.2020 - 12.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Processed debit and credit card and electronic check payments.

Order Picker

Filtration Group
Orlando , FL
12.2019 - 03.2020
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Entered package information into company's computer system.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Transported merchandise pallets to move in warehouse.

Sales Associate

Journeys Shoe Store
Orlando , Florida
06.2019 - 08.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Recommended accessories and complementary purchases to boost revenue.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Houseman

Hilton
Orlando , FL
06.2018 - 11.2018
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Filed maintenance work order forms to notify maintenance of needed repairs.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Education

Associate In Arts - General Studies

San Vicente De Paul
Maracaibo, Venezuela
09.2006 - 06.2017

Skills

Sales expertise

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Timeline

Call Center Representative

Walmart
06.2020 - 12.2020

Order Picker

Filtration Group
12.2019 - 03.2020

Associate

Universal Studio Orlando
08.2019 - Current

Sales Associate

Journeys Shoe Store
06.2019 - 08.2019

Houseman

Hilton
06.2018 - 11.2018

Associate In Arts - General Studies

San Vicente De Paul
09.2006 - 06.2017
Emmanuel Semprun.