Emmanuel Silvera
Pacifica,CA
Summary
Reliable driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Fedex Ground Shipping JK Parcel
San Bruno
11.2013 - Current
- Provided safe and timely delivery and pickup of packages while representing the company in a professional manner.
- Engaged with community members and business owners of numerous cities in a respectful manner as deliveries were completed.
- Operated company vehicles safely and effectively, complying with governmental, county, and company guidelines.
- Scan packages and obtain a signature upon delivery.
- Lead safety and team meetings, communicating areas of proficiency and improvement if needed.
- Adhered to all applicable traffic laws while driving the company vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Addresses customer complaints and concerns regarding delivery issues, drive conduct, and driving practices.
- Awarded Employee of the Month in August 2021 for contributing innovative ideas and solutions to enhance team performance and outcomes.
- Promoted to Assistant Manager in January 2023, overseeing day-to-day operations of the team.
Loader/Package Handler
FedEx Ground
San Bruno, CA
06.2013 - 11.2013
- Categorize packages into the truck according to the sequence.
- Scan each package into the vehicle manifest.
- Adhere to all warehouse safety guidelines to meet performance standards.
- Communicate with team members to achieve daily operational goals, fostering a positive and productive work environment.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Awarded Employee of the Month in December 2013 for promoting high customer satisfaction by resolving problems with knowledgeable, and friendly service.
Education
Certificate - EMT-B
San Francisco Paramedic Association
04-2011
High School Diploma -
Jefferson High School
Daly City, CA05-2006
Skills
- Delivery logging
- Package scanning
- Commercial driving
- GPS and route planning
- Exceptional written and verbal communication skills
- Dependable and reliable
- Excellent sense of direction
Timeline
Delivery Driver
Fedex Ground Shipping JK Parcel
11.2013 - Current
Loader/Package Handler
FedEx Ground
06.2013 - 11.2013
Certificate - EMT-B
San Francisco Paramedic Association
High School Diploma -
Jefferson High School
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