Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Emmanuel Sobga

Emmanuel Sobga

IT Professional
Katy,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

Belmont Village Senior Living
Houston, TX
03.2022 - Current
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Responded to customer inquiries via phone, email, or chat support.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Provided guidance on best practices when dealing with IT-related incidents.
  • Opened service tickets for clients, documenting user information and descriptions of problems.
  • Assisted customers with instructional support and product troubleshooting.
  • Initiated shipments to send equipment to clients and tracked return shipments.
  • Set up equipment for employee use by performing or properly installing cables, operating systems, or software.
  • Maintained positive working relationships with fellow staff and management.

Fulfillment Associate

Amazon
Katy, TX
12.2021 - 03.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Bilingual French Telephone Interviewer

American Institutes for Research
Katy, TX
02.2022 - 02.2022
  • Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
  • Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
  • Managed time effectively by completing assigned tasks within specified deadlines.

Tier I, Desktop Support Specialist

48forty Solutions
Houston, TX
10.2021 - 02.2022
  • Performed system upgrades, including operating system installations, application installations, and patching.
  • Conducted regular maintenance tasks such as cleaning dust from inside computers or updating software applications.
  • Resolved service requests by individually troubleshooting and addressing user issues.

PBT Field Technician

Harris County Public Health
Houston, TX
08.2021 - 09.2021
  • Provided technical support to customers via phone, email, and in person.
  • Troubleshoot Wi-Fi issues and connectivity issues
  • Tracked customer issues and resolutions, and other various duties
  • Responded quickly to emergency situations requiring immediate attention.

IT Service Desk Analyst

IT Authorities
Tampa, FL
05.2018 - 02.2021
  • Assisted in the installation of new hardware, software, and operating systems.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Created user accounts on multiple platforms such as Windows Server 2008, 2012, 2016 Active Directory.
  • Installed anti-virus programs on users' computers and configured them accordingly.

IT Service Desk Analyst

SYSCO Food Services
Cypress, TX
06.2015 - 04.2018
  • Assisted in the installation of new hardware, software, and operating systems.
  • Stayed up-to-date on information technology trends by attending training and conferences.
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices to reduce security incidents.
  • Stayed up-to-date on information technology trends by attending training and conferences.
  • Monitored network operations to identify performance, capacity and utilization issues.

Education

Bachelor of Science - Technical Management

DeVry University
Houston, TX
10.2016

Associate of Science - Electronic And Computer Technology

DeVry University
Houston, TX
12.2014

High School Diploma -

Cameroon Christian College
Cameroon
07.1993

Skills

  • Help Desk Software
  • Report Generation
  • Service Ticket Tracking
  • Technical Support
  • Application Support
  • Customer Service
  • Incident Management
  • Technical Documentation
  • Computer Maintenance
  • Service Desk Support
  • Help Desk Support
  • User Support
  • Incoming Call Management
  • Analytical and Methodical
  • Teamwork and Collaboration
  • Microsoft Certification
  • Active Listening

Affiliations

  • Basketball
  • Meditation
  • Reading
  • Music

Accomplishments

  • High Honors

Certification

  • Microsoft Azure Fundamentals
  • Introduction to Cybersecurity Tools & Cyber Attacks

Languages

English
Full Professional
French
Native/ Bilingual

References

References available upon request.

Timeline

Help Desk Support Specialist

Belmont Village Senior Living
03.2022 - Current

Bilingual French Telephone Interviewer

American Institutes for Research
02.2022 - 02.2022

Fulfillment Associate

Amazon
12.2021 - 03.2022

Tier I, Desktop Support Specialist

48forty Solutions
10.2021 - 02.2022

PBT Field Technician

Harris County Public Health
08.2021 - 09.2021

IT Service Desk Analyst

IT Authorities
05.2018 - 02.2021

IT Service Desk Analyst

SYSCO Food Services
06.2015 - 04.2018

Bachelor of Science - Technical Management

DeVry University

Associate of Science - Electronic And Computer Technology

DeVry University

High School Diploma -

Cameroon Christian College

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Emmanuel SobgaIT Professional