Emmanuel Tapia
Houston
Summary
Versatile and results-oriented professional with notable experience at Clinica Hispana II, excelling in patient scheduling and enhancing customer satisfaction. Demonstrated expertise in HIPAA compliance and patient confidentiality, alongside a proven ability to mentor teams for peak performance. Achieved significant improvements in appointment management and patient care coordination, showcasing strong organizational and interpersonal skills.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft, Office.
Overview
12
12
years of professional experience
Work History
Clinical Receptionist
Clinica Hispana II
11.2016 - 12.2024
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Assisted clinical staff with administrative tasks, enabling them to focus on direct patient care.
- Coordinated referrals to specialists, obtaining necessary authorizations for seamless patient care transitions.
- Managed confidential medical documentation according to clinic policy while maintaining strict adherence to privacy guidelines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Welcomed customers and helped determine their needs.
Cashier Team Lead
Whataburger
02.2013 - 08.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Education
Certified Clinical Medical Assistant - Medical
Remington College
Houston, TX09-2015
Skills
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient confidentiality
- Office administration
- Patient scheduling
- Insurance verification
- Appointment management
- Patient registration
- Electronic medical records
- Medical terminology
- Medical charting
- Inpatient care
- Payment collection
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Clinical Receptionist
Clinica Hispana II
11.2016 - 12.2024
Cashier Team Lead
Whataburger
02.2013 - 08.2016
Certified Clinical Medical Assistant - Medical
Remington College
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