EMMANUEL TORTO
3206 YOSKO DRIVE ,EDISON,NJ
Summary
Organisation. To work in an organisation or an institution, contributing my quota towards achievement of the organisations goals, while pursuing a professional career.
Group General Manager with over 10 years of experience on increasing revenues and expanding margin, operational oversight, team leadership, efficiency optimisation and strategic planning. Goal-oriented problem solver with exceptional communication skills. Increased cross-departmental performance by streamlining processes and reducing inefficiencies. Proficient at identifying and addressing problems and strategising to achieve goals. I Work with little or no supervision am self-aware and ready to learn and grow positively in whatever I do. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER
ENERGIE MONDIALE LIMITED
- Making arrangements for the purchase and distribution of supplies.
- Meeting the objectives of my superior on schedule.
- Overseeing my personnel to ensure they are complying with safety regulations
- Managing contracts and budgets.
- Coordinating with several teams and communicating with clients of the company
- Keeping the reports of the business and the employees' performance of the company.
- Training of new staff and the lower-level managers of the company.
- Developed and implemented strategies to increase sales and profitability.
GENERAL MANAGER
B.K ROOFING SYSTEMS AND CONSTRUCTION
01.2023 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
MARKETING MANAGER / HEAD, BUSINESS DEVELOPMENT
ENERGIE MONDIALE LIMITED
06.2018 - 10.2023
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Performed market segmentations, targeting and positioning for each product line.
- Conducted market research to identify new opportunities and target markets.
NATIONAL SERVICE
Controller and Accounting Generals Department
09.2012 - 09.2023
- Balancing of government payment voucher
- Payment of all public and civil servant workers
- Preparation of all public and civil servant wor0kers payroll vouchers.
- Preparation of new entrants' forms for salary payment
- Correction of SSNIT numbers and other errors appearing on salary vouchers
- Sorting of pay slips and dispatching them to various districts
- Preparations of personnel promotion, upgrading of positions, change of Bank details.
ASSISTANT OPERATIONS
THE ROYAL BANK
10.2015 - 08.2017
- Branch operations assistant in charge the daily operational activities of the branch.
- Assist in performance appraisals, promotions and compensation activities for the branch officers.
- Ensuring of sales promotion activities including promotional campaigns, micro marketing events and trade shows of the branch.
- Develop action plans to enhance operational controls and optimize customer service.
- Resolve customer complaints promptly and efficiently.
- Maintain operational standards to provide an excellent working environment for employees.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
BACK OFFICE OFFICER
THE ROYAL BANK
10.2013 - 08.2015
- Back office officer in charge of clearing and other duties.
- Relationship manager; managing specific Customer portfolios – had the best customers of the branch.
- Preparing credit papers for approval – I ensured credit papers were prepared in advance for my manager before expiry date.
- Prospecting for new customers to increase my customer base and deposit target
- Consistently achieved 100% and above target.
- Tellering – Discharged my duties and always balance cash at the end of the day.
Education
Senior Secondary School Certificate -
Ghana National College Senior High, Cape-Coast
Cyber Security L1 Program
Slamm Technologies
08.2023
Bachelor of Science - Banking And Finance
Presbyterian University Ghana (P.U.C.GH)
2012
Petroleum Economics (Oil and Gas) - Advanced Certificate -
Institute of Chartered Economist of Ghana
02.2010
St John's Junior Secondary School -
ST JOHNS JUNIOR HIGH SCHOOL
07.2004
Skills
- Excellent Interpersonal and Communication Skills
- Drive and ability to motivate others
- Good team player
- Excellent knowledge in the use of spread sheet and other statistical software
- Background in experimental research design, environmental impact assessment and very good proposal and report writing skills
- Computer literate with background in computer software and hardware installation, Pc fundamentals, troubleshooting and knowledge in solving basic hardware problems
Accomplishments
- 2010-2011 (BASA), Business Administration Students Association. - Sponsorship Chairman and Committee Member.
- 2003-2004 Ghana National Senior High, Cape Coast.- Protocol Prefect.
Languages
English, Twi, and Ga
Religion
Christian
Seminars Courses Attended
- Databank Universal Economic School (DUES), My Money Works, Presbyterian University Ghana (P.U.G), Mr. Ken Ofori Atta. Executive Chairman (Databank Financial Services)
- Repute Media Consult, CV and Interview Clinic, Presbyterian University Ghana (P.U.G), Mr. Raymond Nazaar; Ministry of Finance & Economic Planning., Joseph Adane; CEO / President Repute Media Consult.
Personal Information
- Gender: Male
- Nationality: Ghanaian
References
- Miss Kereen Sowah, Branch Manager, The Royal Bank, Adabraka, +233 244 385 852
- Mr. Jeffrey Nyarko-Addo, CEO, Energie Mondiale Limited, and B.K Roofing systems +233 268 574 497
Extracurricular Activities
2010-2011: Member - Presbyterian University. Football Team.
Hobbies and Interests
- Internet Browsing for Research.
- Playing Football and Table Tennis.
- Singing and Listening to Music
- Playing the organ
Timeline
GENERAL MANAGER
B.K ROOFING SYSTEMS AND CONSTRUCTION
01.2023 - 10.2023
MARKETING MANAGER / HEAD, BUSINESS DEVELOPMENT
ENERGIE MONDIALE LIMITED
06.2018 - 10.2023
ASSISTANT OPERATIONS
THE ROYAL BANK
10.2015 - 08.2017
BACK OFFICE OFFICER
THE ROYAL BANK
10.2013 - 08.2015
NATIONAL SERVICE
Controller and Accounting Generals Department
09.2012 - 09.2023
GENERAL MANAGER
ENERGIE MONDIALE LIMITED
Senior Secondary School Certificate -
Ghana National College Senior High, Cape-Coast
Cyber Security L1 Program
Slamm Technologies
Bachelor of Science - Banking And Finance
Presbyterian University Ghana (P.U.C.GH)
Petroleum Economics (Oil and Gas) - Advanced Certificate -
Institute of Chartered Economist of Ghana
St John's Junior Secondary School -
ST JOHNS JUNIOR HIGH SCHOOL
Similar Profiles
Mritunjay KumarMritunjay Kumar
Operations & Business Development at Altilium Energie Private LimitedOperations & Business Development at Altilium Energie Private Limited
Liliette RAZAFINDRAHOVALiliette RAZAFINDRAHOVA
Responsable RH at Pôle Energie-Pôle Energie-GROUPE FILATEXResponsable RH at Pôle Energie-Pôle Energie-GROUPE FILATEX
Demba SECKDemba SECK
Administrateur technique - Origine at Organisation Mondiale des DouanesAdministrateur technique - Origine at Organisation Mondiale des Douanes
KONJIT MUCHHALAKONJIT MUCHHALA
Sr. Business Director, Personal Care at Vantage Specialty IngredientsSr. Business Director, Personal Care at Vantage Specialty Ingredients
Imelda DimapilisImelda Dimapilis
Medical Technologist at QDX PathologyMedical Technologist at QDX Pathology