Emmanuel Tshibangu
Summary
An experienced and adaptable Sales and Business Development leader with extensive managerial expertise in the dynamic and fast-evolving sales industry. A decisive leader, combining strategic foresight with hands-on operational skills to drive organizational success. Skilled in leading complex initiatives, identifying new business opportunities, and fostering strong partnerships. With over a decade of continuous management experience, a collaborative team player adept at navigating high-pressure environments and elevating company visibility through strategic sales efforts and overall business growth.
Overview
10
10
years of professional experience
Work History
District Sales Manager
Badcock Home Furniture & More
04.2023 - Current
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Initiated and managed personnel functions including recruitment, selection, evaluation, promotion, transfer, discipline, and dismissal, completing related documentation.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Conducted routine audits of store records and merchandise, resolving deficiencies identified by company auditors.
- Resolved customer complaints and represented the company in matters related to customer disputes.
- training programs to develop personnel for future store and company growth.
- Inspected store facilities, vehicles, and equipment to ensure a safe, healthy work environment; investigated and reported accidents, taking remedial action as necessary.
- Prepared and reviewed store budgets, analyzed performance data and financial statements to evaluate progress toward meeting goals, and planned activities to meet performance objectives.
Regional Manager
Mattress Warehouse
05.2021 - 03.2023
- Managed the overall financial performance of the district, including targeted variable expenses and strategic action plans.
- Established and maintained operational standards for 27 locations.
- Reviewed performance metrics and provided development opportunities for each associate, with a focus on Store Managers.
- Approved the schedules for all associates and ensured appropriate assignments for period-end payroll reports.
- Prepared weekly flash reports for the Regional VP, summarizing performance and key metrics.
- Managed the execution of the clearance center program and pricing strategies to optimize inventory turnover.
- Oversaw inventory management and shrinkage levels, conducting audits on cash handling procedures.
- Upheld company store appearance standards across the district, managing new store openings, remodels, and closings.
- Recruited, interviewed, and hired partners to build a strong and effective team.
District Sales Manager
AT&T
12.2019 - 04.2021
- Led, mentored, and motivated a team of retail managers and sales associates to drive performance and achieve business objectives.
- Developed and implemented comprehensive training programs that enhanced team skills and boosted productivity.
- Created and executed sales strategies to meet and exceed sales targets, including monitoring performance, analyzing data, and identifying areas for improvement.
- Oversaw the recruitment and hiring processes for retail positions, ensuring the acquisition of top talent and maintaining a high-performing team.
- Managed daily operations across multiple retail locations, ensuring compliance with company policies, procedures, and AT&T guidelines.
- Delivered exceptional customer service by resolving escalated customer issues and fostering a customer-centric culture within the team.
- Traveled regularly between retail locations and attended corporate meetings to support operations and business objectives.
Sales Manager
AT&T
07.2017 - 11.2019
- Provided strategic input for sales strategies within the assigned region, optimizing territory assignments and account distribution.
- Collaborated with leadership to plan and implement sales strategies, and conducted training sessions for the sales team to drive performance and meet goals.
- Offered expert consultation to resolve complex customer issues, actively participating in negotiations with key customers to secure large account sales.
- Spent a significant amount of time in the field to ensure the success of direct sales efforts and foster customer relationships.
- Utilized organizational and technical knowledge to solve intricate customer problems, leveraging in-depth engineering expertise on the company's products and services.
- Managed a defined territory, which included [geography, product, channel, or specific accounts], leading a sales team to meet and exceed sales targets.
- Directed the efforts of a team of sales representatives, including overseeing hiring, performance appraisals, pay reviews, and overall development.
- Coached and mentored direct report subordinates, fostering their professional growth and enhancing team performance.
District Manager
Cricket Wireless
06.2014 - 06.2017
- Acted as a liaison between headquarters and area stores by making regular visits and interacting with management.
- Oversaw operational practices, ensuring smooth store operations and achievement of projected revenues and sales estimates.
- Coordinated with, reported to, and made recommendations to senior management to grow market share, enhance customer experience, and drive growth.
- Ensured that each store delivered value and excellence to clients, maintaining high customer satisfaction levels.
- Cultivated and developed a strong team of committed store managers to maintain profit margins and effectively implement the business plan.
- Ensured that all projects were executed profitably and in compliance with standardized business practices.
- Applied innovative approaches and techniques to stay updated with market competition.
- Assisted with inventory maintenance, ensuring accurate tracking and availability of stock.
- Participated in outside sales events and promotions to boost store visibility and sales.
Education
Associate of Science - Information Technology
University of North Carolina At Pembroke
Pembroke, NC05.2015
Skills
- Business Development
- P&L Management
- Account Management
- B2B Sales
- MS Office Suite
- Salesforce
- Project Management
- Operations Management
- Sales Management
- Sales Presentations
- Sales team training
Accomplishments
- Top Manager Award, 2018-2019
- Level UP, 2018 & 2019
- Leadership Award, 2019
- Best District Manager in Class in Southeast USA for YoY Growth and Small, 2021
- District Manager of the year, 2023
Languages
English
French
Timeline
District Sales Manager
Badcock Home Furniture & More
04.2023 - Current
Regional Manager
Mattress Warehouse
05.2021 - 03.2023
District Sales Manager
AT&T
12.2019 - 04.2021
Sales Manager
AT&T
07.2017 - 11.2019
District Manager
Cricket Wireless
06.2014 - 06.2017
Associate of Science - Information Technology
University of North Carolina At Pembroke
Similar Profiles
Christopher CrerandChristopher Crerand
Delivery Driver / Warehouse Manager at Badcock Home FurnitureDelivery Driver / Warehouse Manager at Badcock Home Furniture
LILY E. BOZEMANLILY E. BOZEMAN
Salesperson at Badcock Home FurnitureSalesperson at Badcock Home Furniture
Betty RoldanBetty Roldan
Sales Lead at Badcock Home FurnitureSales Lead at Badcock Home Furniture