Emmanuel Tshuma

Packing and labeling packages to prepare for loading and shipment to customers.

. Learning Ambassador: training and mentoring new associates on company procedures.

. Problem Solve CPT Lead: Ensure all customer orders are shipped on time, in order to guarantee customer satisfaction.

. Quality Auditor: coaching associates, writing, and submitting reports.

. Lead Slam Operator: Processing packages in an efficient and prompt manner, making sure slam lines are working properly and moving, helping to clear jams that stop packages from moving in a timely manner, and reporting all issues that arise.

Picked and prepared numerous daily shipments in a controlled-atmosphere warehouse environment.

. Lead Process Guide: Contributing to labor allocation, communicating with associates about process problems, identifying and addressing safety hazards, and coaching associates in safety initiatives.
Seasonal Process Assistant: Manage staff on shift, fairly assigning tasks, leading meetings, and overseeing the completion of duties.

In line with requirements.
. Maintain accurate records of employee labor hours to ensure compliance with state employment laws.
. Oversee the daily management of the Pack Singles department.
. Work with the area manager to review and update Standard Operating Procedures (SOPs).
. Provide cover for Area Managers in the event of holiday, or sickness.
. Ensure adherence to safety regulations, report injuries, and maintain a safe working environment.
. Train and motivate staff, monitor performance metrics, and create initiatives to improve them.

Represented Zimbabwe's culture, traditions, and history to diverse guests.

Developed engaging presentations on Zimbabwe's wildlife and cultural heritage.

Anticipated guest needs, reducing hassles and enhancing overall experience.

Fostered relationships with resort guests through informal conversations.

Engaged guests of all ages in educational activities about Africa's wildlife.

• Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
• I took guests on guided walking tours of the Victoria Falls.
• Ensured that the guests' experience was of the highest possible standard.
• Conducted guided safaris in the local game reserves.
• Worked with the Ecological Department of the National Parks of Zimbabwe.
• Acted as a travel consultant, providing information and selling tours of places visited.
• Took guests on learning and discovery sessions.
• Educated guests on African history, traditions, and culture.