Emmanuel Udechukwu
Irvine,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an E-Commerce Manager position to help launch career while achieving company goals. With a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
E-Commerce Sales Manager
Diversity-IT
, CA
09.2020 - 10.2023
- Product listing on 3rd Party Channels such as eBay, Shopify, and Amazon
- Photographing products, auditing inventory, and order fulfillment.
- Strong technical knowledge with Apple products, Networking gear, & Audio Visual Equipment
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Determined price schedules and discount rates.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Highly proficient with Excel spreadsheets and creating lists for items to be brokered (Very familiar with B2B and B2C sales).
- Negotiated contracts with vendors for discounted pricing on merchandise purchases.
- Maintained a high level of customer satisfaction through efficient problem solving.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Performed regular inventory management activities including stock ordering and tracking.
- Familiar with decommissioning businesses and performing Asset Recovery.
- Data center clearance with server wiping knowledge on (Dell EMC Servers).
- Provided technical support to customers by troubleshooting and resolving electronic product issues.
- Responded promptly to customer inquiries via phone calls or emails.
- Educated customers on the features and benefits of various electronics products.
Delivery Driver
Amazon Logistics
Irvine, CA
06.2019 - 09.2020
- Delivered packages to customers in a timely and efficient manner.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Maintained accurate logs of vehicle inspections and repair status.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Live Chat Agent
Waterworks Aquatics
Irvine, CA
11.2017 - 06.2019
- Provided helpful information to customers about products or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints quickly, accurately, and professionally.
- Assisted customers with product selection, order placement, and payment processing.
- Identified customer needs and recommended appropriate solutions.
- Adhered to company policies and procedures when responding to customer inquiries.
- Monitored the online chat queue for incoming messages from customers.
- Managed multiple conversations simultaneously while providing superior service.
- Tracked customer interactions using CRM software to ensure accurate data collection.
- Followed up with customers after initial contact to ensure satisfaction with resolution provided.
- Suggested additional products or services that may be of interest to the customer based on their purchase history or interests.
- Answered questions from customers that came in through the company's online chat feature.
- Collaborated with other departments as needed to resolve more complex issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated CRM system with order specifics and customer details, preferences and billing information.
Sales Representative
BrandRep
Irvine, CA
02.2015 - 11.2017
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Identified areas of improvement within current SEO processes and recommended changes accordingly.
- Developed SEO strategy, defined goals and prioritized tests and projects.
- Developed and implemented SEO strategies to increase organic search engine rankings.
- Analyzed website content to ensure proper optimization for target keywords.
- Served as technical expert for site audits, performance analysis and troubleshooting.
- Partnered with department managers to understand and meet SEO needs.
- Monitored and reported on key performance indicators and shared results with management team.
- Coordinated with developers to optimize web site architecture, server configuration or page construction for search engine consumption and optimal visibility.
Education
Associate's degree - Computer Science
Irvine Valley College
07.2017
High School Diploma -
Woodbridge High School
06.2013
Skills
- E-Commerce
- Strong Social Media
- Team Collaboration
- Computer Server Management
- Sales and Marketing Support
- Work Organizing and Prioritizing
- Excel Background
- Computer Networking
- Order Fulfillment
- Live Chat
- Digital Marketing
- Google Analytics
- Email Marketing
- WordPress
- Adobe Creative Suite
- Graphic Design
- B2B and B2C Sales
- Google Adwords
- Direct Sales
- Sales Tracking
- Strategic Planning
- Sales Projections
- Analytical Problem Solver
- Client Base Retention
- Lead Generation
- Digital Sales
- Sales Process
- Inventory Management
- Rapport and Relationship Building
- Brand Development and Marketing
- Reference Selling
- Shipping and Receiving Oversight
- Decision-Making
- Solution Selling
- Closing Techniques
- Information Processing
- Technical Support
- Search Engine Optimization
- Reliable and Punctual
- Shipment Processing
- Problem-Solving Skills
- B2B Sales & B2C Sales
- Flexible Schedule
- Customer Service
- Multi-Tasking Strength
- Excellent Communication Skills
- Inside and Outside Sales
- Error Identification
- Word Processing
- Resourceful
- Advanced MS Office Suite Knowledge
- Customer Relationship Management
- De-Escalation Techniques
- Inbound and Outbound Calling
- Service Upselling
- Strong Analytical and Problem Solving Skills
- NetSuite ERP
- POS Systems and Ordering Platforms
- Complex Product Knowledge
- Data Entry
- 150 WPM Typing Speed
- Understanding Customer Needs
- Teamwork and Collaboration
- Salesforce CRM
- High-Energy Attitude
- Computer Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
E-Commerce Sales Manager
Diversity-IT
09.2020 - 10.2023
Delivery Driver
Amazon Logistics
06.2019 - 09.2020
Live Chat Agent
Waterworks Aquatics
11.2017 - 06.2019
Sales Representative
BrandRep
02.2015 - 11.2017
Associate's degree - Computer Science
Irvine Valley College
High School Diploma -
Woodbridge High School
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