Emmanuel Vallejo
Glendale,CA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Enterprise Rent-A-Car and others. Excelled in complaint resolution and quality assurance, boosting repeat business and maintaining high safety standards. Skilled in employee coaching and product knowledge, fostering team success and exceeding health inspection requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Enterprise Rent-A-Car
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Parts Coordinator/Adjustor Trainee
210 Auto Body
12.2024 - 05.2025
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
- Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
Production Assistant
Twelve Twelve Collective
02.2021 - 12.2021
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
Kitchen Manager/Host Manager
Giuseppes Pizzeria
10.2019 - 12.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Education
Associate of Business Administration - Business Management
Glendale Community College
Glendale, CA05.2025
High School Diploma -
Glendale High School
Glendale, CA06.2019
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Employee Coaching
- Product Knowledge
- Product Sales
- Money handling abilities
- Sales and Upselling
Languages
Armenian
English
Timeline
Parts Coordinator/Adjustor Trainee
210 Auto Body
12.2024 - 05.2025
Senior Customer Service Representative
Enterprise Rent-A-Car
01.2022 - Current
Production Assistant
Twelve Twelve Collective
02.2021 - 12.2021
Kitchen Manager/Host Manager
Giuseppes Pizzeria
10.2019 - 12.2020
Associate of Business Administration - Business Management
Glendale Community College
High School Diploma -
Glendale High School
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