Emmanuel Velela
El Cajon,CA
Summary
Responsible, dedicated and alert to achieve team and institutional goals while also promoting organizational efficiency. Have had the opportunity to work with different cultures creating open minded to new ideas and suggestions while also responsible and proactive enough to be a problem solver. Hardworking and passionate job seeker with strong organizational and customer service skills ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
Iwash Express
09.2018 - 06.2023
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Bolstered customer retention by creating and offering unique discount options that would best fit their needs.
- Responded to customer calls to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CABachelor of Science - Business Administration
Grossmont College
El Cajon, CASkills
- Sales and Upselling
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Membership Inquiries and Renewals
- Cultural Awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Assistant
Iwash Express
09.2018 - 06.2023
Bachelor of Science - Business Administration
San Diego State University
Bachelor of Science - Business Administration
Grossmont College
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