Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Williams

Houston,TX

Summary

Hardworking Senior Retail Associate with extensive sales and product management experience. Team player expertly trains new employees to implement quality sales techniques and visual standards. Maintains knowledge of pricing and product location changes and relays information and recommendations to customers. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Manager with talent for getting the job done and compassion Strong knowledge of retail sales. Communicative and team-oriented with proficiency in Microsoft Office. Proven history of fostering accountibility to meet team, individual and management objectives. Dependable Senior Retail Associate with proven leadership and interpersonal skills. Hard worker promotes store products, handles customer transactions and answers queries. Coordinates with stock teams to locate, identify and restock store products.

Overview

12
12
years of professional experience

Work History

Retail Team Lead

Goodwill Industries Of Houston
01.2024 - Current
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
  • Ensured a positive work environment through effective communication and collaboration among team members.
  • Increased sales revenue by implementing promotional strategies and upselling techniques.
  • Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
  • Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.

Assistant Manager

Dennys
07.2023 - 01.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Shift Supervisor

CVS Pharmacy
01.2023 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Retail Team Lead

Goodwill Industries Of Houston
06.2016 - 01.2023
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used POS register system to ring up customer purchases, process payments and issue receipts.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Waiter

Dennys Diner
10.2018 - 04.2020
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Suggested additional items to customers to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Stocked server areas with supplies before, during and after shifts.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Informed customers about specials, upselling additional food and drink items.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Greeted newly seated guests quickly and efficiently.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Entered customer food orders into computer system.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Overnight Stock Associate

Kroger
09.2015 - 03.2016
  • Identified stock needs, replaced outdated stock and assembled products.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Routed warehoused and incoming merchandise to proper store departments and locations.
  • Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Picked up boxes and related trash from sales floor.
  • Followed instructions to properly arrange merchandise items.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assisted customers with product, promotion and policy information.
  • Assessed floor displays to restock merchandise.
  • Identified and quickly handled spill clean-up.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Maintained neat, organized stockroom free of hazards.

Warehouse Associate

Tech Data
05.2015 - 07.2015
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Warehouse Worker

Overstock Furniture
03.2015 - 07.2015
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Recognized defective material and reported issues to management.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Examined and inspected stock items for damage and reported findings to supervisors.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Read tickets accurately to pick out important information and correctly complete orders.
  • Identified unsafe materials within packages and notified proper personnel.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Warehouse Associate

Lineage Logistics - Cold
11.2014 - 02.2015
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Operated forklifts to fill or empty overhead spaces.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Overnight Stock Associate

Walmart
02.2014 - 11.2014
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.

Truck Loader

Fed Ex Ground
07.2014 - 09.2014
  • Shrink-wrapped products on over fifty pallets per day.
  • Maximized truck space by loading efficiently.
  • Filled in and organized partial pallets.
  • Loaded and unloaded materials by hand or with equipment to help team meet work demands.

Waiter

Dennys Diner
05.2012 - 02.2014
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Suggested additional items to customers to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Stocked server areas with supplies before, during and after shifts.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Greeted newly seated guests quickly and efficiently.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Informed customers about specials, upselling additional food and drink items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Entered customer food orders into computer system.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided sauces and drink refills requested by customers.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

Houston Community College
Houston, TX

Skills

  • Relationship Building
  • Sales and Promotions
  • Excellent Written and Verbal Communication
  • Delivery Arrangements
  • Positive Customer Engagement
  • Honest and Ethical
  • Payment Processing
  • Returns and Exchanges
  • Safety and Cleanliness Standards
  • Flexible Hours
  • Customer Needs Assessment
  • Store Policies and Procedures
  • Inventory Management
  • Retail Merchandising
  • Adaptable and Flexible
  • Computer Proficiency and Microsoft Office
  • Merchandising and Display
  • Meeting Sales Goals
  • Creative Thinking
  • Team Leadership
  • Customer Assistance
  • Sales Records Management
  • Loss Prevention
  • Cleaning and Sanitizing
  • Building Customer Relationships and Loyalty
  • Ability to Lift 40 pounds
  • Engaging with Diverse Customers
  • Detail-Oriented
  • Team Cooperation
  • Reliable and Responsible
  • Staff Support
  • Customer Service
  • Store Organization
  • Honest and Dependable
  • Documentation and Reporting
  • Time Management
  • Energy and Physical Stamina
  • Exceeding Customer Expectations
  • Friendly and Helpful
  • Brand Promotion
  • POS Software
  • Basic Mathematics
  • Guest Services
  • Product Knowledge
  • Speech Clarity
  • Cash Handling
  • Merchandise Recommendations
  • Strong Communication and Interpersonal Skills
  • Decision Making
  • Team Supervision
  • Available Nights, Weekends and Holidays
  • Verbal and Written Communication
  • Dispute Mediation
  • Goal-Driven
  • Attention to Detail
  • Merchandise Receiving and Handling
  • Locating Merchandise
  • Building Customer Loyalty
  • Store Opening and Closing
  • Operational Excellence
  • Deposit Verification
  • Job Assignments
  • Motivational Leadership
  • Staff Management
  • Performance Tracking and Evaluations
  • Manage Schedules
  • Active Listening
  • Critical Thinking
  • Production Efficiency
  • Changing Out Tills
  • Complex Problem-Solving
  • Microsoft Outlook
  • Financial Management
  • Speaking
  • Guest Satisfaction
  • Staff Development

Timeline

Retail Team Lead

Goodwill Industries Of Houston
01.2024 - Current

Assistant Manager

Dennys
07.2023 - 01.2024

Shift Supervisor

CVS Pharmacy
01.2023 - 06.2023

Waiter

Dennys Diner
10.2018 - 04.2020

Retail Team Lead

Goodwill Industries Of Houston
06.2016 - 01.2023

Overnight Stock Associate

Kroger
09.2015 - 03.2016

Warehouse Associate

Tech Data
05.2015 - 07.2015

Warehouse Worker

Overstock Furniture
03.2015 - 07.2015

Warehouse Associate

Lineage Logistics - Cold
11.2014 - 02.2015

Truck Loader

Fed Ex Ground
07.2014 - 09.2014

Overnight Stock Associate

Walmart
02.2014 - 11.2014

Waiter

Dennys Diner
05.2012 - 02.2014

Houston Community College

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