Emmanuel Zapata
Orlando,Florida
Summary
Dedicated and adaptable hospitality professional with experience in fast-paced, Guest-centered environments and a strong focus on delivering memorable Guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Golf Services
TopGolf
Orlando, Florida
11.2025 - Current
- Be the face of the lobby by welcoming in and checking in incoming guests to promote and maximize their time at our highly technological golfing establishment.
- Check in Guests for reserved bay time through a walk-in guest list or existing reservation while accommodating preferred requests.
- Sign Guests into their assigned bay while overseeing safety guidelines to promote and ensure a smooth and safe experience.
Quick Service Associate- Cash Coordinator
Universal Destinations and Experiences
Orlando, Florida
07.2022 - 08.2025
- Fostering a welcoming environment for over 20,000 Guests of all backgrounds while performing exceptional customer service.
- Manage money carefully to avoid variances by conducting register audits to ensure accurate dispense and deposits of funds.
- Support management team by coordinating team member positioning for business needs.
- Complete On-the-Job training checklist with new team members to ensure proper operation by using the Universal Orlando Training Model (Tell, Show, Do).
- Support leadership by completing side task projects to promote smoother running operations such as compliance training and inventory organization.
- Assist in the operational set up and execution for special events year-round.
Recreation Attendant
Marriott The Ritz-Carlton
Orlando, Florida
06.2021 - 09.2021
- Providing Guests with daily high-quality service for the main pool at The Ritz-Carlton
- Partnered with the poolside restaurant Bleu to provide guests with daily needs, such as accommodated seating and guided amenities, like supplying towels and complimentary beverages to over 300 guests
- Provided logistic support and sales assistance to the main towel hut and retail store in addition to attendant responsibilities.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FLAssociate of Arts -
Valencia College
Orlando, FL12-2025
Skills
- Guest Service Oriented
- Quick Service Restaurant Experience
- Experienced Coordination
- Fiercely Dedicated
- Efficient Multi-tasking
- Hospitably Charismatic
- Prompt Adaptability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Food Handler Certified- Premier Food Safety (Updated January 2026)
Timeline
Golf Services
TopGolf
11.2025 - Current
Quick Service Associate- Cash Coordinator
Universal Destinations and Experiences
07.2022 - 08.2025
Recreation Attendant
Marriott The Ritz-Carlton
06.2021 - 09.2021
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Arts -
Valencia College