Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Zepeda

Mecca,CA

Summary

Upscale dining server recognized for building lasting relationships with guests and members through attentive, personalized hospitality. Frequently requested by name for delivering exceptional service, anticipating needs and curating experiences that bring guests back. Skilled in wine knowledge, menu guidance, and mentoring team members to maintain consistent service excellence.

Overview

8
8
years of professional experience

Work History

Server

Citrone Italian Chophouse
10.2023 - Current
  • -Provide polished fine dining service in a high-volume Italian steakhouse, serving 200+ covers nightly with precision and consistency
  • Cultivate strong relationships with VIP and repeat guests; regularly requested by name and credited with creating the experience that brings them back.
  • Anticipate needs and tailor recommendations to guest preferences, allergies, and dining goals, ensuring seamless and memorable service.
  • Demonstrate extensive knowledge of menu items, ingredients, and wine pairings, guiding guests through selections that enhance their dining experience.
  • Recognized by both guests and hospitality professionals for providing outstanding, memorable service that reflects the highest standards of fine dining.
  • Mentor and train new servers, fostering team consistency and elevated service standards.
  • Recognized by ownership and guests alike as a top performer and vital contributor to the guest experience.

Kitchen Supervisor

Provider Contract Food Service
11.2017 - 09.2023
  • Supervised high-volume kitchen operations, maintaining consistent quality, timing, and safety standards.
  • Trained and mentored 75+ staff across both FOH and BOH, teaching food preparation, service timing, and guest interaction skills.
  • Partnered with front-of-house teams to improve guest interactions, teaching staff how to describe menu items and engage professionally with customers.
  • Coordinated multiple stations during peak service, maintaining efficiency and teamwork under pressure.
  • Recognized for reliability and leadership, with the ability to keep service seamless during demanding, high-volume periods.

Education

Bachelor of Science - Biochemistry & Molecular Biology

California Baptist University
Riverside, CA
12-2021

Skills

  • VIP Guest Relations & Retention
  • Menu Knowledge & Guest Communication
  • Personalized Hospitality & Anticipating Needs
  • Team Training & Mentorship
  • Attention to Detail & Service
  • Conflict Resolution & Guest Recovery
  • POS System Operation & Accuracy
  • Professional Demeanor Under Pressure
  • Cleanliness, Safety, & Food Handling Standards

Timeline

Server

Citrone Italian Chophouse
10.2023 - Current

Kitchen Supervisor

Provider Contract Food Service
11.2017 - 09.2023

Bachelor of Science - Biochemistry & Molecular Biology

California Baptist University

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