Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel (EJ) Mason

Las Vegas,Nevada

Summary

Dedicated Bar Manager with extensive experience overseeing operations, staff, and customer service in high-volume venues across Las Vegas. Demonstrated leadership collaborating with upper management to ensure the success of seven distinct establishments. Adept at implementing efficient closing procedures, monitoring employee performance, and optimizing schedules to meet customer demand. Proven track record in inventory management, cash handling, and maintaining compliance with industry regulations. Skilled in fostering a positive work environment through recruitment, training, and team motivation. Instrumental in curating new drink menus, driving sales through upselling strategies, and resolving customer concerns promptly. Thrives in fast-paced environments, consistently exceeding expectations through adaptability, attention to detail, and strong problem-solving abilities. Committed to delivering exceptional guest experiences while achieving operational excellence and meeting revenue targets.

Overview

21
21
years of professional experience

Work History

General Manager

Corner Bar Management Group
05.2023 - 07.2023
  • Daily lead along with Director of Operations in charge of 7 Venues. We All Scream, CommonWealth, DiscoPussy, Lucky Day, Park on Fremont, La Mona Rosa, Cheapshot all owned Corner Bar management group properties.
  • Walked all Venues to ensure proper end of night closing procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory and walk-offs.
  • Reported issues to higher management with great detail.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Bar Manager

We All Scream
06.2022 - 04.2023
  • Managed an extremely high volume, fast paced two story nightclub with three full bars
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Effectively managed a staff of 30 plus employees
  • Maintained staff schedule. Keeping track of time off requests and availability
  • Ordered all bar product for a three bar venue
  • Created a par system for all three bars
  • Correctly ordered liquor and bar goods according to set pars and business levels
  • Counted in/out all cash drawers used for the night.
  • Counted all cash into the safe to insure proper cash handling from staff
  • Reported nightly shift happenings to my supervisors
  • Helped(with staff) curate a new drink menu and drinks
  • Walked the entire club to ensure all money revenue outlets were properly stocked and maintained to assure the best guest experience
  • Conducted interviews with eligible candidates
  • Handled any and all venue related issues that may have occurred
  • Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Bar Manager

Park On Fremont
03.2021 - 06.2022
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Ordered bar product weekly
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Counted shift money drawers to check accuracy of bar staff banks
  • Counted all money at end of shift to provide daily accurate cash money drops.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
  • Motivated staff to perform at peak efficiency and quality.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.

Bar Manager

Tempo Ultra Lounge
01.2019 - 12.2020
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Closed out cash register and prepared cashier report at close of business.
  • Counted all cash at the end of the night to assure accuracy with reports.
  • Wrote drop slip for cash deposit for end of night
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Bartender/Barhost

Pt's Entertainment Group
09.2012 - 12.2019
  • Enjoyed 7years of employment at a high volume gaming local bar
  • Store status increased from 21st in the company to 3rd in the company
  • Provided unmatched customer service to obtain repeat customer business and a loyal guest following
  • Worked as the swing shift weekend bartender in a high volume local gaming bar
  • Excellent customer service throughout the shift to maintain the best possible guest experience
  • Maintained tight financial controls with a highly accurate daily register
  • Worked with management to plan and implement special events to boost customer numbers and profits
  • Booked parties of 50 or more and made sure proper staff was available
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks, and other supplies
  • Collected food, wine, and appetizer orders from patrons and promoted upsell items
  • Multitasked to meet customer, business operations, and server needs with minimal errors or delays
  • Supported servers by preparing specialty drinks for patrons in all areas of the establishment
  • Balanced daily registers and generated sales reports to support financial and administrative objectives
  • Kept close track of bar tabs and transferred open tabs during shift change seamlessly, providing pleasant dining experience to our customers
  • Stocked beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware, and napkins.

Bartender

Hard Rock Hotel and Casino Las Vegas
08.2002 - 09.2012
  • First job in the bar business
  • Started out as a bar back, but quickly became a bartender and finally earning a fulltime position
  • Working at the Hard Rock trained me for all aspects of the job
  • Every Summer I worked outside at the pool and help out on Sundays for the Rehab pool parties
  • As an on call bartender I was expected to work banquets, concerts, private parties, and all casino shifts as needed
  • This is where I learned and crafted my guest service skills
  • Provided outstanding customer service to increase guest experience
  • Quickly promoted from barback to bartender
  • Excellent team work skills
  • Worked a 4 man bar to provide guest and cocktail servers drinks
  • Maintained a flawless cash drawer
  • Handled large amounts of money and credit cards for customer tabs
  • Properly closed out all open check during shift change
  • Maintained a clean and organized work station
  • Balanced tills, handled cash, processed credit card payment batches and prepared an accurate and organized drawer to drop at the end of shift.

Education

Some College (No Degree) - Music Technology

University of Nevada - Las Vegas
Las Vegas, NV

Associates of Arts - Music Technology

Community College of Southern Nevada
Las Vegas, Nevada
07.2000

High School Diploma -

Valley High School
Las Vegas, Nevada
06.1997

Skills

  • Excellent Customer service
  • Proficient in alcoholic drink knowledge
  • POS System: Aloha, Infogensys, and Micros
  • Effective multi-tasker
  • Teamwork
  • Communication
  • Computer Proficiency
  • Problem solving
  • Service oriented
  • Outgoing personality
  • Organization skills
  • Accurate cash handling
  • Liquor, wine, beer, and food service
  • Organizational Development
  • Service-oriented mindset
  • Staff Training
  • Outgoing Personality
  • Leader

Timeline

General Manager

Corner Bar Management Group
05.2023 - 07.2023

Bar Manager

We All Scream
06.2022 - 04.2023

Bar Manager

Park On Fremont
03.2021 - 06.2022

Bar Manager

Tempo Ultra Lounge
01.2019 - 12.2020

Bartender/Barhost

Pt's Entertainment Group
09.2012 - 12.2019

Bartender

Hard Rock Hotel and Casino Las Vegas
08.2002 - 09.2012

Some College (No Degree) - Music Technology

University of Nevada - Las Vegas

Associates of Arts - Music Technology

Community College of Southern Nevada

High School Diploma -

Valley High School
Emmanuel (EJ) Mason