Emmanuel Sellers
Columbia,SC
Summary
Dynamic professional with a proven track record in counseling and customer service, developed through experience working in various organizations. Excelled in roles requiring critical thinking, active listening, and Microsoft Office Suite expertise, achieving significant improvements in client satisfaction and operational efficiency. Demonstrates exceptional public speaking ability and a commitment to results, with a focus on empowering clients and enhancing service delivery.
Overview
10
10
years of professional experience
Work History
Counselor 1
South Carolina Department Of Juvenile Justice
2023.09 - 2024.06
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Pastor
African Methodist Episcopal Church
2021.10 - 2023.11
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Oversaw administration and management of all areas of ministry.
Production Associate
MAU Workforce Solutions
2020.09 - 2023.05
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
Customer Service Representative
Sitel
2019.01 - 2020.07
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
FedEx Ground
2018.09 - 2019.01
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Collections Agent
IQor
2016.07 - 2018.07
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
Car Salesperson
TruAuto
2016.01 - 2016.06
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Cashier
Walmart
2015.04 - 2015.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Line Cook
Hwy 55 Burgers Shakes & Fries
2014.10 - 2015.04
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Master of Divinity - Biblical Studies
Emory University
Atlanta, GA05.2027
BBA - Business Administration
Strayer University
Washington, DC06.2023
Skills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- HIPAA
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Administrative Support
- Appointment Scheduling
- Microsoft Office Suite
Affiliations
- Phi Beta Sigma Fraternity, Inc.
Timeline
Counselor 1
South Carolina Department Of Juvenile Justice
2023.09 - 2024.06
Pastor
African Methodist Episcopal Church
2021.10 - 2023.11
Production Associate
MAU Workforce Solutions
2020.09 - 2023.05
Customer Service Representative
Sitel
2019.01 - 2020.07
Package Handler
FedEx Ground
2018.09 - 2019.01
Collections Agent
IQor
2016.07 - 2018.07
Car Salesperson
TruAuto
2016.01 - 2016.06
Cashier
Walmart
2015.04 - 2015.11
Line Cook
Hwy 55 Burgers Shakes & Fries
2014.10 - 2015.04
Master of Divinity - Biblical Studies
Emory University
BBA - Business Administration
Strayer University
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