Emmanuel Joseph Sylvester Kangayo
Federal Way
Summary
Strong leader and problem-solver, experienced in Program Manager with over 3 years of experience leading complex, multi-disciplinary programs in the healthcare industry; managing personnel, clients, and resources.
Proven track record of delivering high standards of care while fostering meaningful, trust-based relationships with clients and their families. Excellent verbal and written communication skills, and also experienced in recruiting, hiring, training, developing, and scheduling staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Program Manager
Redwood Family Care Network/SAILS Washington
11.2024 - 10.2025
- Oversee the day-to-day operation of the assigned residential programs, supervising assigned employees ensuring smooth and consistent support for clients in accordance with their plan (PCSP, IISP, FA/PBSP, etc,.)
- Supervise, train, coach, and mentor Direct Support Professionals to ensure high performance and adherence to best practice.
- Conduct staff counseling and corrective action including performance improvement plans and followups
- Develop and maintain staffing schedules to ensure adequate coverage while staying within budgeted labor hours ensuring the support needs of the clients are achieved.
- Prepare and post staff schedules in a timely manner, that the schedules are posted for the following months by the 15th, and effectively utilizes staff within their assigned hours.
- Participate in the development and implementation of client Individualized Instruction and Support Plan (IISP); support with writing and updating plans as needed.
- Conduct regular QAs and clients check-ins to ensure services are being delivered as planned and provide timely feedback.
- Communicate regularly with clients' families, conservators, case managers, and other outside agency representatives as appropriate.
- Oversee the training and orientation of new hires in the assigned locations and work with the training department to ensure employees working in homes have completed or are scheduled to complete all required training.
- Manage and supervise about 40 staff members and 15 clients caseload
- Conduct weekly compliance checks and medication audits of the homes to ensure each home is in compliance with state regulations and company policies.
- Review clients IISP and PBSP plans every six months with Area Director and Behavior Analyst.
- Monitor and supervise Direct Support Professionals to ensure that each client’s funds are managed to guarantee their needs are met. Also review the client's petty cash and receipts weekly for accuracy and proper usage of funds.
- Ensure the health, safety, and well-being of all clients by actively monitoring services, supports, and home environments, ensuring staff follow agency procedures to promote optimum safety practices and promote safe environments.
- Act as crisis on-call responder when designated.
- Conduct monthly staff meetings and discuss strategies to improve client care and address staff concerns or needs.
- Manage company fleets and ensure clients are provided with transportation for: medical appointments, therapies, work, school, activities, outings and emergencies when they arise.
Attendant Counselor Manager (ACM)
Department of Social and Health Service (DSHS) State Operated Living Alternatives (SOLA)
02.2024 - 12.2024
- Participates in the hiring, training, coaching, corrective action, and evaluation process of direct reports.
- Ensures attendant counselors provide daily direct support to promote habilitation, health, safety, protection, and quality of life to clients in their homes and in the community.
- Develops, implements, and monitors Individual instruction support plan; Develops, implements, monitors, collects and analyzes data for client goal.
- Ensures client homes are safe and clean. Ensures Washington Administrative Codes, the Residential Services Guidelines, policies and procedures, and program expectations are followed.
- Responds to staff and client grievances promptly and timely;
- Maintains scheduled activities of the living area, including personnel duty assignments and coordinates individual and group activities of the clients; responsible for maintaining the living unit, client’s staff, and unit records, etc., Federal, State and local laws and regulations;
- Ensures attendant counselors provide the daily direct support to promote and maintain health, safety and cleanliness of the clients’ homes, ensuring proper documentation occurs; identifies, corrects, manages the work performance of subordinate staff to ensure appropriate WACs, the Residential Service guidelines, state and federal regulations, policies, procedures, program expectations and client plans are followed;
- Supervises staff’s training of clients in daily living skills, services and supports, as well as facilitates the implementation of specialized treatment and services;
- Ensures that attendant counselors function as members of the interdisciplinary team in the provision of the clients individualized plan, this includes: developing, writing, implementing, monitoring, assessing, revising, modifying, implementation and adhering to planned formal and informal programs. Programs include activities of daily living, educational, vocational, therapeutic, or behavioral under the direction of an appropriate interdisciplinary team member;
- Uses identified training techniques designed to teach the clients specified parts of their individual plan; ensures that staff are trained in and use the proper techniques in implementing habilitation, skill acquisition, and behavioral programs; establishes and maintains effective work methods; prioritizes work for staff; ensures that all relevant ICF/IID and NF certification standards are met on the living unit or provision of client services;
- Ensures clients are provided support, instruction and assisted in their own self-care including bathing, dressing, grooming; and household skills including meal preparation, laundry, financial management as specified in their individualized plan;
- Coordinates and oversees client’s health and medical care; ensures clients receive the care and specialized treatment services including prescribed exercises, administration of specialized equipment, modified diets, medication management and nurse delegated task;
- Reviews and responds to staff's observations and documentations, and any reports of changes in client's general physical or mental condition or unusual behavior; takes appropriate action to provide client safety, security and protection from abuse and neglect;
- Observes and evaluates work performance of Attendant Counselors; works other shifts including weekends on a routine basis to ensure uniform services and performances; provides clear direction to subordinate staff;
- Responsible for assuring that the residential living unit or clients’ home is maintained in an organized clean and safe condition and provides a positive reinforcing environment; Communicates directly and/or ensures subordinate staff communicates appropriately with client's relatives/guardians on information on policies and procedures.
Attendant Counselor 3 (AC3)
Department of Social and Health Services (DSHS) - State Operated Living Alternatives (SOLA)
08.2023 - 01.2024
- Functions as a shift charge on a designated work unit; participates in the training and evaluation processes of subordinate staff; acts as liaison between supervisory, professional and other appropriate staff to maintain necessary communication of information, e.g., policies, procedures, client information, etc.; facilitates appropriate follow-up action(s); provides input regarding staff duty assignments and unit operation for their shift; promotes and maintains a positive reinforcing environment.
- Functions as a member of an interdisciplinary team including developing, writing, modifying and carrying out planned formal and informal programs assessing and reporting effects under the direction of an appropriate specialist and under the supervision of an Attendant Counselor Manager; (programs may include activities of daily living, educational, vocational, therapeutic, or behavioral).
- Observes, documents and reports changes in clients' general physical or mental condition or unusual behavior and takes appropriate action to provide client safety, security and protection from abuse and neglect;
- Trains and assists residents in their own self-care including bathing, dressing, grooming and household skills; participates in the care and treatment of clients receiving specialized treatments and services.
- Escorts, monitors, participates in, and/or trains clients in groups or individually during and from recreational and social activities, vocational training, clinics and other on or off campus activities.
- Checks and inventories client clothing and personal possessions, living unit supplies, and other inventories; completes work orders, maintains client records and other related records, and makes reports.
- Responsible for ensuring proper procedures are maintained for living unit petty cash funds.
- Responsible for ensuring that the residential living unit is maintained in an organized, clean and safe condition.
- Supports medication management and administration including nurse-delegated tasks.
- Completes safety checks at the home; completes safety checks on designated vehicles.
- Makes decisions based on policies, procedures and supervisory instructions.
- Responsible for ensuring that the client’s home and property is maintained in an organized clean and safe condition.
Behavior Technician
Hopeful Hands
05.2023 - 07.2023
- Collect data on behaviors, such as frequency, intensity, and duration which is used to evaluate the effectiveness of the behavior intervention, track accurate progress on the client's behavior, and guide adjustments to the plan
- Used reinforcement strategies to encourage desired behaviors, such as praise, tokens, or other rewards
- Assemble and arrange the required instructional aids, visual aids, and reinforcers for the sessions
- Teach new skills in areas like communication, social interaction, academics, or self-help, and helped clients generalize these skills to other settings (home, school, community)
- Assist in setting up meetings, sessions, and other events as needed
- Safely and effectively manage behaviors like aggression, self-injury, or tantrums by using techniques such as redirection or de-escalation, as outlined in the behavior plan
- Giving clients direct care in a group or one-on-one therapy environment
Psychosocial Counsellor
Boston College - Youth Readiness Intervention Project
11.2022 - 04.2023
- Conduct interviews with clients in schools and communities to gather information, offering counseling services to both adults and children who have been traumatized by the effects of war
- Organize and facilitate focus group discussions with war-affected students and pupils, aged 12 to 30, in schools and colleges
- Collaborate with participants to create personalized treatment plans that address their emotional, social, and psychological needs
- Provide psycho-social support to parents and children aged 12-30, including those with developmental disabilities resulting from the war
- Educate clients and communities about mental health, wellness, and coping strategies to reduce stigma and promote well-being
- Offer psychological support to students and pupils experiencing mental and physical health challenges, such as major depressive disorder, anxiety, conduct issues, suicidal ideation, low self-esteem, and PTSD by teaching them effective coping strategies for dealing with these challenges
- Collaborate with school teachers to evaluate the impact of the war's effects on the academic performance of selected participants
Education
Bachelor of Science - Computer Science
Njala University
Sierra Leone, West Africa 04-2019
High School Diploma -
Christ The King College
Sierra Leone, SL09-2011
Skills
- Time Management
- Computer Skills
- COmmunication Skills
- Multitasking Skills
- Ability to work in Team
- Leadership Skills
- Optimal Patient Care Skills
- Microsoft Suites
- Detail-oriented
- Quality Assurance Evaluation
- Team training and development
- Personnel management
- Resource allocation
- Employee scheduling
- Training and development
- Problem-solving
- Verbal and written communication
- Recruitment and hiring
Certification
- HCA Certification
- Blood-borne Pathogen Certified
- Crisis Prevention and Intervention (CPI Blue Card)
- Nursing Assistant Registered (NAR)
- CPR First Aid Certified
- Mental Health Specialty Certified
- Dementia Specialty Training Certified
- Nurse Delegation Diabetes Certified
- Nurse Delegation Core Certified
- Washington State Food Card Handler
Languages
English
Full Professional
Timeline
Program Manager
Redwood Family Care Network/SAILS Washington
11.2024 - 10.2025
Attendant Counselor Manager (ACM)
Department of Social and Health Service (DSHS) State Operated Living Alternatives (SOLA)
02.2024 - 12.2024
Attendant Counselor 3 (AC3)
Department of Social and Health Services (DSHS) - State Operated Living Alternatives (SOLA)
08.2023 - 01.2024
Behavior Technician
Hopeful Hands
05.2023 - 07.2023
Psychosocial Counsellor
Boston College - Youth Readiness Intervention Project
11.2022 - 04.2023
Bachelor of Science - Computer Science
Njala University
High School Diploma -
Christ The King College