EMMANUELLA GEORGES
Miami
Summary
Accomplished, goal-driven professional with extensive experience in health administration, vendor management, and operational risk management. Proven ability to improve and optimize workflows, and strengthen compliance across healthcare and financial environments. Adept at managing vendor portfolios, supporting audits, improving operational efficiency, and fostering strong cross-functional communication, I am seeking opportunities in healthcare administration, banking, vendor management, or financial risk management to leverage my analytical, leadership, and compliance expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Vendor Specialist
EdFed Credit Union
Miami
10.2022 - Current
- Manage a portfolio of 500+ vendors, ensuring compliance with internal policies, regulatory standards, and service‑level agreements.
- Administer the Vendor Management System (VMS), mastering system functionality and writing updated procedures to reflect new workflows and compliance requirements.
- Compile and maintain due diligence documentation, supporting successful internal and external audits with 100% accuracy.
- Conduct annual reviews of vendor files and program documentation, reducing documentation gaps by 20% and improving audit readiness.
- Collaborate with cross‑functional teams to resolve vendor issues, improving workflow efficiency by 15%.
- Support contract lifecycle activities, including documentation updates, risk assessments, and compliance monitoring.
Manager
Kingdom Healthcare Services
Homestead
12.2021 - 09.2022
- Coordinated daily operations for a healthcare education and training business, managing schedules, payroll, and administrative workflows.
- Processed and supported 50+ students per month, ensuring accurate records and timely program completion.
- Led operational efforts to launch a new Home Health department, contributing to project planning, workflow design, and staffing needs.
- Performed insurance billing for new patient referrals, ensuring accurate claim submission and timely reimbursement.
- Played a key role in Joint Commission preparation, ensuring procedures, documentation, and compliance standards were met for licensing and certification.
- Reduced scheduling delays by 40% through structured scheduling systems and workflow improvements.
- Coordinated marketing events and secured a live TV segment with Miami Community News, increasing brand visibility and program enrollment.
- Supported hiring and onboarding of new staff, improving workforce readiness and operational capacity.
Patient Access Representative
University of Miami Hospital
Miami
03.2020 - 11.2021
- Processed 200+ patient records daily, ensuring accurate registration, insurance verification, and financial documentation.
- Coordinated scheduling with doctors and medical assistants, ensuring timely communication and reducing service delays.
- Delivered compassionate patient support, resolving inquiries and maintaining a welcoming environment.
- Ensured compliance with hospital policies by obtaining financial responsibility signatures and maintaining accurate records.
Manager
M&R Auto Quality Sales LLC
Miami
01.2019 - 03.2020
- Oversaw all facility operations, planning, and staff management to meet business objectives.
- Managed recruitment, selection, training, and performance evaluations for new hires.
- Ensured a safe, secure, and compliant environment by supervising sales activities and supporting employee growth initiatives.
Office Clerk
Miami Dade College - Medical Campus
Miami
08.2017 - 12.2019
- Managed office equipment and handled maintenance or repair requests for malfunctioning devices.
- Greeted visitors and callers, directed inquiries to the appropriate parties, and ensured smooth office operations.
- Processed legal documents with close attention to detail and maintained accurate records using MS Office applications.
Cashier
JCrew
Miami Beach
01.2016 - 03.2017
- Delivered excellent customer service, providing product and service information, addressing customer concerns, and maintaining safety standards.
- Processed transactions, handled cash, and ensured sufficient change at the beginning of shifts.
- Recognized and rewarded high-performing employees to foster a positive customer service culture.
Volunteer
Mount Sinai Hospital
Miami Beach
05.2015 - 06.2015
- Provided customer service in line with hospital policies and procedures.
- Assisted in accounts receivable, including collection calls and payment processing.
- Supported pharmacy operations, handling administrative tasks and assisting patients.
Nursing Assistant Volunteer
Miami Jewish Health System
Miami
06.2012 - 06.2013
- Measured and recorded patient vitals and updated patient records regularly.
- Delivered safe, quality care, assisting with daily living activities such as bathing, grooming, and mobility.
- Provided restorative services and documented treatment progress.
Office Assistant (Refugee Summer Youth Program)
South Florida Workforce
Miami Beach
06.2010 - 07.2012
- Monitored policies, procedures, and safety guidelines for staff, volunteers, and participants.
- Communicated with customers to answer questions, process orders, and resolve complaints.
- Assisted with finding employment opportunities for refugees and improving customer databases.
Education
Master of Business Administration -
Florida International University
Miami, FL12-2026
Bachelor of Arts - Health Services Administration
Florida International University
Miami, FL01.2018
Associate of Arts - Biology
Miami Dade College
Miami, FL01.2016
Skills
- vendor management and third-party risk
- Vendor management system (VMS) administration
- Due Diligence
- Audit support and documentation
- Healthcare administration and patient access
- Joint Commission Preparation & Compliance
- Insurance Billing & Revenue Cycle Support
- Project Coordination & Department Launches
- Workflow Optimization & Process Improvement
- Policy & Procedure Development
- Scheduling & Provider Coordination
- Marketing & Community Outreach
- Hiring
- Onboarding & Staff Support
- MS Office Suite (Excel, Word, Outlook)
- Six Sigma Yellow Belt
- Scrum Master (In Progress)
Certification
- Six Sigma Yellow Belt
- Scrum Master, In Progress
Timeline
Vendor Specialist
EdFed Credit Union
10.2022 - Current
Manager
Kingdom Healthcare Services
12.2021 - 09.2022
Patient Access Representative
University of Miami Hospital
03.2020 - 11.2021
Manager
M&R Auto Quality Sales LLC
01.2019 - 03.2020
Office Clerk
Miami Dade College - Medical Campus
08.2017 - 12.2019
Cashier
JCrew
01.2016 - 03.2017
Volunteer
Mount Sinai Hospital
05.2015 - 06.2015
Nursing Assistant Volunteer
Miami Jewish Health System
06.2012 - 06.2013
Office Assistant (Refugee Summer Youth Program)
South Florida Workforce
06.2010 - 07.2012
Master of Business Administration -
Florida International University
Bachelor of Arts - Health Services Administration
Florida International University
Associate of Arts - Biology
Miami Dade College