Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmanuella Kalea

Springfield,MO

Summary

Driven by results, I leveraged my expertise in electronic recordkeeping and exceptional patient relations at Mercy Hospital Springfield to enhance patient satisfaction. Skilled in insurance verification and adept at building trust, I consistently improved registration efficiency by 20%, showcasing my commitment to excellence and collaborative teamwork in fast-paced environments.

I am a Dedicated and personable customer service professional with 3 1/2 years of experience in delivering exceptional support and resolving issues efficiently. Adept at building strong customer relationships and providing solutions that exceed expectations. Seeking to leverage my skills and experience to contribute to success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Registration Representative

Mercy Hospital Springfield
02.2023 - Current

As a Patient Registration Representative I play a crucial role in healthcare settings by managing the initial steps of patient interactions. Here are my common job duties for this position:

• Greet patients, verify their identity, and check them in for their appointments. Handle the check-out process, including scheduling follow-up appointments and providing any necessary information.

• Accurately enter patient information into electronic health records (EHR) or other management systems. This includes personal details, medical history, insurance information, and contact information.

• Collect and review required documents such as identification, insurance cards, and consent forms. Ensure all forms are completed correctly.

• Handle patient payments, including co-pays, deductibles, and other fees. Process and record transactions accurately.

• Act as a liaison between patients and healthcare providers. Answer phone calls, respond to inquiries, and provide information about services, policies, and procedures.

• Address and resolve patient concerns or issues related to registration, billing, or appointments in a professional and timely manner.

Waitress

Big Whiskeys
12.2022 - 07.2024

My job duties as a waitress included

• Welcome guests, escort them to their tables, and present menus.

• Delivering food and beverages to tables in a timely and efficient manner, ensuring all orders are correct and presented attractively

• Providing attentive and courteous service, address customer inquiries or concerns, and ensure a pleasant dining experience.

• Address and resolve customer complaints or issues in a professional and efficient manner, escalating to management if necessary

Beauty Consultant

JCPenney
12.2021 - 01.2023

My job duties as a beauty consultant included:

• Assessing clients' beauty needs, preferences, and concerns through one-on-one consultations, and recommend appropriate products or treatments.

• Demonstrating the use of beauty products, including makeup application, skincare routines, and haircare solutions, to clients.

• Recommending and sell beauty products based on clients' individual needs and preferences, and promote current promotions or new products.

Education

Some College - Business

Ozark Technical Community College
Springfield, MO

Parkview Highschool
Springfield, MO
05.2023

Skills

  • Insurance Verification
  • Payment Collection
  • Patient confidentiality
  • Eligibility Determination
  • Patient Relations
  • Appointment Scheduling
  • Professionalism and Ethics
  • Electronic Recordkeeping
  • Resourcefulness and Initiative
  • Healthcare industry understanding
  • Transfer Coordination
  • Cross-cultural sensitivity
  • Data Entry
  • Data entry proficiency
  • Medical terminology knowledge
  • HIPAA Compliance
  • Time Management
  • Computer Proficiency
  • Customer Service
  • Adaptable and Flexible
  • Collaboration and Teamwork
  • Medical Report Preparation
  • Insurance Authorizations
  • Critical Thinking
  • Organization and Time Management
  • Cash Handling
  • Medical Charting
  • BLS Certified
  • CPR Certified
  • Active Listening
  • Decision-Making
  • Relationship Building

Certification

BLS

Timeline

Patient Registration Representative

Mercy Hospital Springfield
02.2023 - Current

Waitress

Big Whiskeys
12.2022 - 07.2024

Beauty Consultant

JCPenney
12.2021 - 01.2023

Some College - Business

Ozark Technical Community College

Parkview Highschool
Emmanuella Kalea