Emmanuella Maduakor, PMP
Dallas,Texas
Summary
Results-driven Project Manager with expertise in healthcare solutions, enterprise imaging, and cross-functional team leadership. Proven track record in driving process improvements, managing medium to large scope projects, and aligning project objectives with strategic goals. PMP and Scrum certified, skilled in delivering customer-focused solutions within competitive, fast-paced environments. Proficient in Smartsheet, JIRA, Microsoft Project and other PM tools
Overview
5
5
years of professional experience
14
14
Certification
Work History
Customer Experience Program/Project Manager, SVS
Cisco
06.2023 - Current
- Managing multiple high-profile projects for global customers in healthcare, financial, and retail sectors, boosting confidence in solution deployment within scope, and ultimately driving customer renewals.
- Oversee multiple concurrent projects (12-15 at various stages), ensuring stakeholder alignment, effective resource allocation, and proactive risk identification across cross-functional teams.
- Develop and maintain Trello and JIRA Kanban board for an 8-engineer team. Streamlining and optimizing tasks, improving productivity, project organization, and increasing project delivery by 15%.
- Lead projects execution of over $5M in services renewals and $2M in net-new services sales, thereby driving valuable business outcomes and customer satisfaction.
- Coordinate the delivery of over 50 customer testing and validation deployments, including Critical Account Projects with executive sponsorship, to ensure customer satisfaction.
- Implement agile processes to maintain a detailed backlog, prioritize tasks to ensure operational readiness, and validate potential PSIRT security issues.
- Collaborates with cross-functional teams to validate Cisco Data Centers' and Campus network architectures, replicating customer environments for seamless integration.
- Create and present at the Quarterly Business Reviews to top executives from Cisco and customer teams, highlighting key metrics, goals, and strategic objectives to strengthen customer relations.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Global Supply Chain Analyst
Colgate-Palmolive
06.2022 - 08.2022
- Reviewed 114 vendor contracts across diverse regions, identifying cost-saving opportunities to improve business performance, and recommended strategies to the global team for an increased cost savings by 20%
- Collaborated with global analytics team to develop a database for automating and reporting vendors data for easy KPI tracking
- Leveraged Snowflake to query vendor data, identifying active, inactive, and total vendors to streamline supply processes
- Presented to the global teams all notable gaps in global vendors contract consistency emphasizing on a more improved SLA
Technical Program Manager
Avail Technologies
12.2019 - 06.2021
- Led cross-functional teams of engineers, developers, and designers to successfully launch 5 major software products, delivering on time resulting in a 13.3% increase in customer satisfaction
- Partnered with Product Managers to define roadmaps, prioritize features, and develop actionable plans, driving alignment with goals and optimizing product outcomes
- Managed multiple end-to-end project lifecycle, from initial planning, delivery to post-launch support optimizing project planning and execution processes in a highly competitive tech sector
- Liaised with team to analyze budgets allocations and worked to ensure designs meet requirements which helped deliver high-quality work and improve the business processes by 17.1%
Analyst/Intern
Avail Technologies
02.2016 - 02.2017
- Conducted SWOT analysis with the marketing team to identify and track new market segments in the eastern region, supporting the launch of a new product and contributing to a 12.3% increase in sales
- Collaborated with marketing teams to optimize campaigns based on data-driven insights, resulting in a 15.9% improvement in ROI through data-driven optimization strategies
- Monitored and analyzed key performance indicators (KPIs) to track the effectiveness of marketing strategies, utilizing a customer segmentation model that improved targeting accuracy by 13.1%
- Recognized with the Best Intern of the Year award and offered a TPM role for outstanding contributions upon graduation in 2019
Education
Postgraduate Program - Data Analytics
North Carolina A&T State University
12.2022
Master of Science - Applied Engineering & Technology Management
North Carolina A&T State University
12.2022
Bachelor of Science - Marketing
Nnamdi Azikiwe University
11.2019
Skills
- JIRA
- Agile
- Scrum
- SQL
- Python
- Power BI
- Trello
- Oracle Projects
- Microsoft Suites
- Smartsheet
- Data Analytics
- Tracking and monitoring KPIs
- Stakeholder Management
- Process Improvement
- Cross-functional team leadership
- Customer-Centric Focus
- Verbal and written communication
Additional Skills
- Experienced in defining project scope, duration, task dependencies, and timelines, ensuring adherence to stakeholder expectations and project objectives.
- Proven expertise in managing healthcare-related projects, including knowledge of databases, infrastructure and cloud-based systems.
- Strong interpersonal, communication, and organizational skills, with a demonstrated ability to manage project risks and lead process improvement initiatives.
Certification
- Leadership & Management - Harvard Business School
- Generative AI for Project Managers - PMI
- Project Management Professional (PMP) - PMI
- Certified Associate in Project Management (CAPM) - PMI
- Scrum Master Certified (SMC) - SCRUM study Accreditation Body
- ONEx Agile Fundamentals - Cisco
- Jira Fundamentals - Atlassian
- Agile at Work: Planning with Agile User Stories
- Lean Six Sigma Green Belt - Quality America, Inc.
- Data Science Generative AI Green Belt & Blue Belt - Cisco
Timeline
Customer Experience Program/Project Manager, SVS
Cisco
06.2023 - Current
Global Supply Chain Analyst
Colgate-Palmolive
06.2022 - 08.2022
Technical Program Manager
Avail Technologies
12.2019 - 06.2021
Analyst/Intern
Avail Technologies
02.2016 - 02.2017
Postgraduate Program - Data Analytics
North Carolina A&T State University
Master of Science - Applied Engineering & Technology Management
North Carolina A&T State University
Bachelor of Science - Marketing
Nnamdi Azikiwe University