Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Awards
Timeline
Generic

Emmanuella Onyeugbo

Dallas

Summary

Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Parkland hospital
05.2022 - Current
  • Taking and recording patient vital signs (e.g., blood pressure, temperature, pulse
  • Administering medications and injections (under physician supervision).
  • Collecting and preparing specimens for laboratory tests.
  • Drawing blood for phlebotomy.
  • Performing basic lab tests (e.g., urinalysis, blood glucose tests,pregnancy test).
  • Providing patient education and instructions.
  • Sterilizing and maintaining medical equipment.
  • Answering phones, greeting patients, and managing office traffic.
  • Ordering medical supplies and equipment.
  • Maintaining office inventory.
  • Ensuring a clean and organized work environment.
  • Patient Interviewing and History Taking: Gathering patient information and updating medical records.
  • Triage: Assessing patients' medical conditions upon arrival and prioritizing their care.
  • Communication: Explaining procedures to patients, answering questions, and providing follow-up instructions.
  • Confidentiality: Maintaining the confidentiality of patient information.
  • Following Procedures: Adhering to established protocols and guidelines.
  • Teamwork: Collaborating effectively with physicians, nurses, and other healthcare professionals.
  • Administered patient care, including vital signs monitoring and assistance with daily activities.
  • Collaborated with nursing staff to ensure timely and accurate patient care delivery.
  • Maintained cleanliness and organization of patient rooms and common areas, enhancing safety and comfort.
  • Assisted in transporting patients within the facility, ensuring their comfort and safety during transfers.
  • Documented patient observations and care provided in electronic health records for accurate reporting.
  • Educated patients on basic health management techniques to promote wellness and recovery.
  • Supported the implementation of infection control protocols to maintain a safe healthcare environment.
  • Engaged with patients to address concerns, fostering a compassionate atmosphere conducive to healing.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Delivered high-quality care to patients in hospital facility.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Service Operations Assistant

Tom Thumb/Safeway
08.2019 - 06.2021
  • I was a service supervisor from January 2020 to March 2020 after which I got promoted to the position of the service operations assistant. As the assistant my duties where mainly
  • Participated in monthly conference calls.
  • Handled customer inquiries and resolved issues efficiently.
  • Oversaw daily store operations, including opening and closing tasks.
  • Assisted in daily operations to enhance service efficiency and customer satisfaction.
  • Coordinated inventory management processes, ensuring optimal stock levels for product availability.
  • Supported team members in executing promotional events, increasing customer engagement and sales.
  • Implemented improvements to workflow processes, reducing response times for customer inquiries.
  • Monitored service quality standards, identifying areas for improvement and providing actionable feedback.
  • Trained new staff on operational procedures and customer service best practices, fostering a collaborative environment.
  • Analyzed service metrics to identify trends and recommend solutions to enhance performance outcomes.
  • Collaborated with cross-functional teams to streamline communication and improve overall operational effectiveness.
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Facilitated clear communication between team members, fostering a positive work environment for optimal productivity.
  • Provided staff training on company policies, procedures, and software systems, improving overall performance levels.
  • Maintained organization within the workplace by implementing effective filing systems for easy document retrieval when needed.
  • Continually improved personal performance by participating in ongoing professional development opportunities, staying current on industry best practices.
  • Assisted in streamlining department operations for increased efficiency with effective scheduling and task delegation.
  • Conducted regular audits of operational processes, identifying areas requiring improvement or optimization for enhanced productivity.
  • Managed daily workflow, prioritizing tasks to meet deadlines while maintaining high-quality standards throughout all operations.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Supported the implementation of new processes or technologies within the department, facilitating seamless transitions with minimal disruption to ongoing operations.
  • Optimized resource allocation by analyzing workload patterns and adjusting staffing levels accordingly.
  • Coordinated inventory management, reducing stock discrepancies and ensuring timely order fulfillment.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Customer Service Representative Supervisor

Tomthumb
02.2017 - 08.2018
  • Oversaw daily activities of the front-end team.
  • Analyzed workforce capabilities.
  • Managed daily operational tasks.
  • Ensuring customer satisfaction
  • Planning and coordinating delivery services
  • Training New Hires
  • Managed lunch break schedules efficiently.
  • Helping in the office with Money orders,Licence Tag renewals,westernunion Lotos,returns/refunds
  • Taking inbound and outbound calls
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in inventory management, ensuring accurate stock levels.
  • Maintained cleanliness and organization of sales floor and checkout areas.
  • Responded to customer inquiries, providing prompt and friendly service.
  • Collaborated with team members to ensure smooth daily operations.
  • Executed promotional displays, enhancing product visibility and sales appeal.
  • Trained new clerks on operational procedures and customer service standards.
  • Monitored product expiration dates, reducing waste through timely action.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Created and maintained detailed records of all office activities.

Clerk/Cashier

Tomthumb
2016 - 2017
  • Keeping records,arranging files, helping with companies funds,in charge of office companies affairs.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional service by addressing customer inquiries and resolving issues promptly.
  • Maintained accurate cash drawer through diligent counting and reconciliation practices.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Responded to customer inquiries, providing prompt and friendly service.

Education

Certificate - License Vocational Nursing

North Texas Central College
Gainesville

Certificate - Medical Assisting

Richland College
Dallas, TX
05.2021

High School Diploma - Science

Demonstration High School
Asaba, Delta State
01.2007

Skills

  • Interviewing
  • Microsoft Excel
  • Risk Management
  • Experience Administering Injections
  • Personal assistant experience
  • Vital Signs
  • Venipuncture
  • Calendar management
  • Communications,microsoft office (8 years)
  • Patient Care
  • Microsoft Office
  • Strategic Planning
  • Microbiology
  • Laboratory Experience
  • Customer service
  • Typing
  • Time management
  • Aseptic Technique
  • Computer skills
  • SharePoint
  • Office management
  • Anatomy Knowledge
  • Microsoft Word
  • Management
  • Microsoft Outlook
  • Leadership
  • Emergency Management
  • Phlebotomy
  • Organizational skills
  • Retail management
  • Microsoft Powerpoint
  • Triage
  • Computer networking
  • Microsoft Outlook Calendar
  • Employee Orientation
  • Administrative experience
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Patient care
  • Clinical documentation
  • Medication administration
  • Electronic health records
  • Vital sign monitoring
  • Sterilization techniques
  • Patient documentation
  • Wound care
  • Patient assessments
  • Inventory and supply management
  • Inventory management
  • Medical records management
  • Conflict resolution
  • Payment collection
  • Needs assessments
  • Problem-solving
  • Attention to detail
  • Triage assessment
  • Multitasking and organization
  • Basic life support
  • Team collaboration
  • Verbal and written communication
  • Patient education
  • Safety compliance
  • Phlebotomy techniques
  • Infection control
  • Physical stamina
  • Telephone etiquette
  • Blood pressure measurement
  • Schedule coordination
  • Injection administration
  • HIPAA protocols
  • Clinical applications
  • Medical records oversight
  • Treatment setup
  • Sample collection procedure
  • Healthcare procedure
  • Direct patient care
  • Maintaining confidentiality
  • Immunization administration
  • Medical terminology knowledge
  • Reliable team player
  • Data entry
  • Electronic medical records
  • Patient flow management
  • Compassionate
  • CPR
  • Patient-focused care
  • First aid
  • Procedure assistance
  • Patient relations
  • Adaptable
  • Patient care coordination
  • Appointment setting
  • Simple dressings
  • Equipment sterilization
  • Monitoring patient progress
  • Trustworthy companion
  • Medical terminology
  • Medical procedures
  • Patient management
  • Patient oral care
  • Medical equipment operation
  • Companionship and emotional support
  • Reliable transportation

Certification


  • BLS Certification
  • Certified Medical Assistant

Hobbies and Interests

Interest: Reading,cooking,volunteering, singing and exercising.

Awards

National Emergency Management Agency(Certificate of participation), October 2013, Third South South Emergency Management Summit & Exhibition 2013 with Theme "National Flood Disaster: An imperative for integrated disaster, risk management for sustainable development in the South South Zone"

Timeline

Certified Medical Assistant

Parkland hospital
05.2022 - Current

Service Operations Assistant

Tom Thumb/Safeway
08.2019 - 06.2021

Customer Service Representative Supervisor

Tomthumb
02.2017 - 08.2018

Clerk/Cashier

Tomthumb
2016 - 2017

Certificate - License Vocational Nursing

North Texas Central College

Certificate - Medical Assisting

Richland College

High School Diploma - Science

Demonstration High School

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