Emmanuella Otabil
Dumfries,VA
Summary
Highly knowledgeable healthcare analyst with over 6 years of healthcare experience and expertise in healthcare strategy, operations and management. Talented in maintaining complex and comprehensive databases, driving organizational change and developing effective healthcare policies. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT, EPIC, EHR and HCPCS coding systems.
OBJECTIVE SUMMARY
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-driven healthcare analyst focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Technician
Inova Health Services
07.2023 - Current
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Built strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
- Strengthened relationships with external partners by coordinating joint efforts on collaborative projects related to common policy issues.
COVID-19 Response Frontline Case Investigator
Institute For Public Health Innovation
09.2021 - 05.2023
- Databases: VEDSS, SARA Alert, Red Cap, Microsoft Office 365. Enhanced team efficiency by streamlining workflows, maintaining organized databases, and documenting project updates regularly.
- Coded and abstracted medical records according to ICD-10-CN and CPT coding guidelines. Catalogued patient data in clinical databases and registries according to regulatory practices.
- Produced Monthly reports using advanced Excel spreadsheet functions. Developed communication materials with clear messaging that translated complex concepts into easily digestible information.
- Implemented isolation and quarantine recommendations per protocol and taught measures to prevent further spread to contacts, community, monitor symptom progression/resolution, provide case management and referral to appropriate community resources.
- Investigated reported COVID‐19 cases by interviewing infected individuals by phone to determine likely source of illness, close contacts, and potential for outbreak. Collected and recorded information on symptoms into web‐based client resource management platform.
- Improved policy effectiveness by conducting comprehensive research and analysis on various issues.
- Developed data-driven policy recommendations for better decision-making and resource allocation.
Pharmacy Operations Manager
CVS Healthcare
03.2019 - 08.2021
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients. Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Informed internal teams about relevant legislative updates impacting policy decisions through concise briefing notes.
- Collaborated with cross-functional teams to ensure consistent policy messaging and alignment across various departments.
- Analyzed program-related data to drive strategic business decisions.
- Developed and executed plans to evaluate impact of current and future programs and processes.
Medical Assistant
Integrated Neurology Services
08.2017 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Developed strong time management and prioritization skills by balancing multiple tasks, deadlines, and competing priorities in a fast-paced environment.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT04.2024
Bachelor of Science - Biology
Old Dominion University
Norfolk, VA05.2019
Skills
- Policy analysis
- Data Analysis
- Administration and management
- Critical Thinking
- Problem Resolution
- Problem-Solving
- Qualitative Analysis
- Ethics and integrity
- Policy evaluation
- Healthcare Systems Knowledge
- Data Collection
Certification
COMPTIA Security+ ce, March 2023 - March 2026
LinkedIn Learning: Learning Data Analytics
LinkedIn Learning: Analyzing Employee Data with SQL
Timeline
Clinical Technician
Inova Health Services
07.2023 - Current
COVID-19 Response Frontline Case Investigator
Institute For Public Health Innovation
09.2021 - 05.2023
Pharmacy Operations Manager
CVS Healthcare
03.2019 - 08.2021
Medical Assistant
Integrated Neurology Services
08.2017 - 02.2019
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Biology
Old Dominion University
COMPTIA Security+ ce, March 2023 - March 2026
LinkedIn Learning: Learning Data Analytics
LinkedIn Learning: Analyzing Employee Data with SQL
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