Highly knowledgeable healthcare analyst with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
OBJECTIVE STATEMENT
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COVID 19 Responsive Frontline Case Investigator
Institute For Public Health Innovations
09.2021 - 05.2023
Implemented isolation and quarantine recommendations per protocol and teach measures to prevent further spread to contacts and the community, monitor symptom progression/resolution, provide case management and referral to appropriate community resources
Investigated reported COVID‐19 cases by interviewing infected individuals by phone to determine the likely source of illness, close contacts, and the potential for outbreak. Collected and recorded information on symptoms into the web‐based client resource management platform
Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Utilized data visualization tools to effectively communicate business insights.
Informed individuals in the community of current health department services, concerns, and goals through group presentations, personal contacts, written materials, and through the media
Provided health information to the public and make referrals to appropriate agencies and provide consultation and direct services to defined at‐risk populations.
Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines. Catalogued patient data in clinical databases and registries according to regulatory practices.
Pharmacy Operations Manager
CVS Health
03.2019 - 08.2021
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Performed regular quality and validation assessments on patient data to verify accuracy.
Optimized department efficiency by analyzing procedures and data regarding charting and patient flows.
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Medical Assistant
Integrated Neurology Service
08.2017 - 02.2019
Oversee patient check-in by pulling charts, verifying data, and organizing paperwork
Support patient recovery by educating family and caregivers on treatments and warning signs of complications
Completed intakes, including measuring vital signs and documenting symptoms
Update records in EHR system, carefully protecting patient information and verifying data
Compile laboratory and x-ray reports, hospital notes, and other pertinent data
Support medical staff by answering phones and preparing supply orders
Prepare treatment rooms for patient examinations, keeping rooms neat and clean
Preserve confidentiality of all patient information in line with HIPAA and internal guidelines
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
Conducted insurance verification and pre-certification and pre-authorization functions
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Principal Epidemiology Officer at Ministry of Health, Public Health Institute of MalawiPrincipal Epidemiology Officer at Ministry of Health, Public Health Institute of Malawi