Emmanuella Pinnock
Port Charlotte,United States
Summary
Motivated and recent graduate of Integrated Studies degree gives me a competitive and flexible edge on management and/or data entry specialist careers. Offering a strong foundation in business management, data analysis, and customer service, with a proven ability to drive efficiency, deliver successful outcomes and collaborate within cross-functional teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
U Name It I Do It Handyman Services, LLC
10.2022 - Current
- Creates marketing content and manages 3 social media accounts,
- Assists customers by phone and/or email, sets up appointments.
- Creates a work schedule,
- Manages business confidential information,
- Generates estimate sheets and invoices/receipts, and updates customers' database.
- Accomplishes multiple tasks within established timeframes.
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improves marketing to attract new customers and promote business.
Customer Service Specialist
Arise Virtual Solutions
08.2020 - 08.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed approximately 30-50 incoming calls per day from the customers.
Support Service Clerk
Henderson Franklin Law
11.2017 - 10.2019
- Strengthened interdepartmental collaboration through timely communication of relevant updates and developments.
- Managed inventory levels, ordering supplies when necessary, to maintain an organized workspace.
- Assisted in developing training materials to improve onboarding processes for new hires.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Managed incoming mail, distributing correspondence to appropriate team members while ensuring prompt attention to time-sensitive materials.
- Facilitated efficient delivery of legal documents by coordinating courier services and tracking packages to ensure timely arrival.
- Managed multiple phone calls, emails, and faxes.
Education
Bachelor of Arts - Integrated Studies
Florida Gulf Coast University
Associate in Arts - General Art
Florida Southwestern State College
Skills
- Report writing and presenting
- Strong interpersonal skills
- Data entry
- Critical thinking skills
- Marketing
- Excellent communication skills
- Exceptional organizational skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- CHHA - Certified Home Health Aide
Timeline
Manager
U Name It I Do It Handyman Services, LLC
10.2022 - Current
Customer Service Specialist
Arise Virtual Solutions
08.2020 - 08.2021
Support Service Clerk
Henderson Franklin Law
11.2017 - 10.2019
Bachelor of Arts - Integrated Studies
Florida Gulf Coast University
Associate in Arts - General Art
Florida Southwestern State College
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