Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EMMANUELLA SERWAA

Bronx

Summary

Motivated phlebotomy and EKG technician with extensive experience as a care assistant, dedicated to enhancing patient well-being through compassionate support and expertise. Recognized for effective communication and a collaborative mindset, ready to contribute fresh perspectives and a strong work ethic to any healthcare team. Proven track record of creating positive environments while efficiently managing care plans, emphasizing adaptability to meet evolving patient needs. Strong interpersonal skills and reliability enhance the ability to deliver exceptional care and support to clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Worker

Quality Healthcare
12.2021 - Current
  • Developed individual care plans based on assessments of the needs of each client.
  • Collaborated with social workers and case managers in order to develop appropriate service plans.
  • Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
  • Kept detailed records related to client interactions, services provided, and medications administered for documentation purposes.
  • Transported clients to medical appointments and other necessary errands.
  • Provided emotional and practical support to clients in their homes.
  • Assessed changes in the condition or behavior of clients and reported any concerns promptly to the supervisor.
  • Ensured that client safety was maintained through regular home visits.
  • Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
  • Encouraged independence while providing assistance when needed.
  • Provided companionship by engaging in meaningful conversations with clients.
  • Monitored medication administration schedules and assisted with medication reminders.
  • Educated family members on how best to support their loved one's health needs.
  • Maintained communication with families regarding the progress of their loved ones.
  • Established effective patient communication to develop positive relationships.
  • Improved patient outlook and daily living through compassionate care.

Care Assistant

COHME Home care
11.2021 - Current
  • Transported patients to appointments or other locations using wheelchairs or stretchers.
  • Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
  • Prepared meals according to dietary needs of the residents and patients.
  • Monitored vital signs such as pulse rate, temperature and respiration rate.
  • Provided emotional support to family members during difficult times.
  • Kept detailed records of patients' medical histories and care plans.
  • Reported changes in patient condition to nursing staff immediately.
  • Administered medications under the direction of a registered nurse.
  • Observed residents and patients for any signs of discomfort or distress.
  • Collaborated with other healthcare professionals to develop individualized care plans for each patient.
  • Guided individuals to restrooms for toileting and cared for incontinence needs.
  • Documented observations of mental and physical health to report updates to supervisor.
  • Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
  • Reported concerns to the nurse supervisor to promote optimal care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Monitored health and well-being of clients and reported significant health changes.

Phlebotomy Technician

County Hospital
05.2020 - 08.2021
  • Stored collected specimens according to established protocols for transport to the laboratory.
  • Educated patients regarding the procedure and answered any questions they had.
  • Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
  • Verified patient identification prior to collection of specimens using two forms of ID verification.
  • Adhered to HIPAA regulations while maintaining confidentiality of patient information.
  • Provided assistance to medical personnel when needed during emergency situations.
  • Ensured that equipment was properly maintained and sterilized between uses.
  • Monitored inventory levels of supplies necessary for performing phlebotomy duties.
  • Performed venipuncture and skin puncture on patients of all ages.
  • Maintained cleanliness of work area throughout shift.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
  • Prepared paperwork for laboratory orders, including appropriate coding.
  • Assisted physicians with special procedures such as arterial draws and bone marrow collections.
  • Conducted quality control checks on equipment regularly.
  • Processed specimens to ensure accurate results.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

EKG Technician

Okomfo Anokye Teaching Hospital
05.2020 - 08.2021
  • Enhanced patient care by accurately performing EKG testing and analyzing results.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide a safe environment.
  • Administered testing with electrocardiogram for patients experiencing events and as a screening tool.
  • Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
  • Educated patients on testing and preparation steps prior to procedure.
  • Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient's heart rhythms during EKG readings.
  • Provided instruction on Holter monitor and connected patient to analyzer.
  • Maintained a clean working environment following infection prevention protocols reducing risks associated with cross contamination.
  • Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
  • Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
  • Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
  • Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
  • Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
  • Communicated with healthcare workers and physicians concerning test results.
  • Assisted in development of more efficient EKG procedures, significantly reducing patient wait times and increasing throughput.
  • Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.

Education

Associate of Applied Science - EKG

Technical Institute of America
New York, NY
07.2023

Skills

  • Patient Management

  • Medical record-keeping

  • Personal Hygiene Assistance

  • First aid and safety

  • Multitasking and Organization

  • Housekeeping

  • PPE Usage

  • Direct Patient Care

  • Compassionate client care

  • HIPAA Compliance

  • Quality program protocols

  • Mobility support

  • Client confidentiality

Certification

  • HHA - Home Health Aide
  • Phlebotomy And EKG License

Timeline

Care Worker

Quality Healthcare
12.2021 - Current

Care Assistant

COHME Home care
11.2021 - Current

Phlebotomy Technician

County Hospital
05.2020 - 08.2021

EKG Technician

Okomfo Anokye Teaching Hospital
05.2020 - 08.2021

Associate of Applied Science - EKG

Technical Institute of America

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