Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Emmanuelle Garcon

Buffalo,NY

Summary

Seasoned Market Manager with proven track record in developing and implementing marketing strategies. Strengths include strong leadership, strategic planning skills, and ability to drive market growth. Notable achievements in previous roles include expanding customer base and improving brand visibility.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Market Manager III – Bobs Furniture and Best Buy

CRST
Buffalo, NY
11.2024 - Current
  • Accountable for the operational efficiency and quality of service against predetermined goals for a market.
  • Validation of weekly motor carrier partner pay.
  • Reviewed cost, quality, and performance metrics, and worked always toward improvement. Acts upon deficiencies to ensure that workload is being assigned to the best-performing motor carrier partners.
  • Point of contact for assigned stores for basic issues regarding deliveries from the store.
  • Address and resolve motor carrier partner questions and concerns.
  • Compliance with obligations, as outlined in client or third-party warehouse agreements.
  • Professionally manage the coordination of load-out and ensure everyone has assigned orders on a daily basis.
  • Perform weekly inventory audit.
  • Identify, escalate, and execute management-approved opportunities for increased productivity for the account.
  • Manage the day-to-day POD process, including the collection and weekly audit of documents.
  • Responsible for the compliance of all administrative paperwork associated with business activity, including OSHA, carrier partner credentials, and cargo paperwork, if applicable.
  • Seek and solicit local market independent motor carrier partners for contracting, following compliance objectives, operational standards, and cost efficiencies.
  • Act as a liaison between local customers, warehousing partners, motor carrier partners, and the NALG Corporate Office. Exercise professional judgment and a diplomatic approach to issue management and resolution.
  • Builds the company image within the market by collaborating with partners, customers, and NALG management.
  • Hire, train, and maintain ongoing relationships with location management, building a high-impact team, including the review and development of direct reports.
  • Completes all assigned tasks in a thorough and workmanlike fashion. This includes the timely return of phone calls, emails, and customer, partner, and internal inquiries.
  • Creates a positive and professional work environment, and leads by example.
  • Maintain the confidentiality of all company and client information.

Market Manager

Home Depot
Sparks, NV
02.2022 - 11.2024
  • Accountable for the operational efficiency and quality of service against predetermined goals for a market.
  • Validation of weekly motor carrier partner pay.
  • Reviewed cost, quality, and performance metrics, and worked always toward improvement. Acts upon deficiencies to ensure that workload is being assigned to the best-performing motor carrier partners.
  • Address and resolve motor carrier partner questions and concerns.
  • Maintain Compliance with obligations, as outlined in client or third-party warehouse agreements.
  • Professionally manage the coordination of load-out, and ensure the delivery teams have their assigned orders on a daily basis.
  • Perform a weekly inventory audit.
  • Identify, escalate, and execute management-approved opportunities for increased productivity for the account.
  • Manage the day-to-day POD process, including the collection and weekly audit of documents.
  • Responsible for the compliance of all administrative paperwork associated with business activity, including OSHA, carrier partner credentials, and cargo paperwork, if applicable.
  • Seek and solicit local market independent motor carrier partners for contracting, following compliance objectives, operational standards, and cost efficiencies.
  • Act as a liaison between local customers, warehousing partners, motor carrier partners, and the NALG Corporate Office. Exercise professional judgment and a diplomatic approach to issue management and resolution.
  • Builds the company image within the market by collaborating with partners, customers, and NALG management.
  • Hire, train, and maintain ongoing relationships with location management, building a high-impact team, including the review and development of direct reports.
  • Completes all assigned tasks in a thorough and workmanlike fashion. This includes the timely return of phone calls, emails, and customer, partner, and internal inquiries.
  • Creates a positive and professional work environment, and leads by example.
  • Maintain the confidentiality of all company and client information.

Assistant Market Manager

Home Depot
Charleston, SC
03.2021 - 01.2022
  • Assist with addressing and resolving motor carrier partner questions and concerns.
  • Perform weekly inventory audit.
  • Assist with the day-to-day POD process including collection and weekly audit of documents.
  • Assist in identifying, escalating, and executing management-approved opportunities for increased productivity for the account.
  • Help create a positive and professional work environment and leads by example.
  • Maintain the confidentiality of all company and client information.
  • Additional duties as dictated by business needs and assigned by management.

Dispatcher

Choice Home Warranty
Sunrise, FL
01.2019 - 03.2021
  • Dispatch Claims to the proper technician.
  • Recruited technicians.

Credit One Bank Technical Support

ALORICA
Miami Lakes, FL
10.2019 - 06.2020
  • Troubleshoot with customers/assist with resetting their passwords to gain access to their online accounts.
  • Assist customers with setting up their online accounts.
  • Process payments, provide customer detailed info of accounts.

Loyalty Edge Case Manager

ALORICA
Miami Lakes, FL
05.2016 - 10.2019
  • Ensure case compliance and accuracy.
  • Conduct and evaluate audits and implement appropriate corrective case actions.
  • Develop, recommend and monitor corrective and preventive actions.
  • Provide feedback and coaching to the case analysts on how to improve their customer care skills.

Customer Service Agent

Choice Home Warranty
Sunrise, FL
01.2019 - 07.2019
  • Provide customers with assistance needed for claims.

Amex MR Partner Liaison Team Manager

ALORICA
Miami Lakes, FL
01.2014 - 05.2016
  • Developed strategies for case resolution.
  • Assisted with up training for the American Express Partner Liaison team.
  • Listening and providing feedback and coaching to the Partner Liaison representatives on how to improve their customer care skills.

Amex MR BackOffice Partner Liaison Clerical Analyst

ALORICA
Miami Lakes, FL
05.2002 - 12.2014
  • Handled inbound and outbound customer inquiries, complaints, calmed angry callers, repaired trust in the AMEX brand, located resources for problem resolutions and assisted card members with best-option solutions.
  • Daily interactions with clients, vendor/partners via Issue Net, email & telephone contact.

Education

Miami Dade College
Miami, Fl

Brown Mackie College
Miami, Fl

High School Diploma -

Miami Beach Sr. High
Miami Beach, Fl

Skills

  • MS Office Suite
  • Supervisory management
  • Quality assurance and control
  • Performance evaluations
  • Documentation and reporting
  • Strategic thinking
  • Problem solving
  • Scheduling and planning
  • Complaint resolution
  • Windows operating systems
  • iOS and Android platforms
  • Routing and logistics
  • Decartes software proficiency
  • Supplier management systems
  • Operational efficiency strategies
  • Cost analysis techniques
  • Inventory oversight
  • Project management methodologies
  • Team leadership skills
  • Regulatory compliance knowledge
  • Customer relationship management (CRM)
  • Process improvement initiatives
  • Performance metrics analysis
  • Communication proficiency
  • Decision-making capabilities
  • Time management expertise

References

Available upon request

Certification

  • forklift

Timeline

Market Manager III – Bobs Furniture and Best Buy

CRST
11.2024 - Current

Market Manager

Home Depot
02.2022 - 11.2024

Assistant Market Manager

Home Depot
03.2021 - 01.2022

Credit One Bank Technical Support

ALORICA
10.2019 - 06.2020

Dispatcher

Choice Home Warranty
01.2019 - 03.2021

Customer Service Agent

Choice Home Warranty
01.2019 - 07.2019

Loyalty Edge Case Manager

ALORICA
05.2016 - 10.2019

Amex MR Partner Liaison Team Manager

ALORICA
01.2014 - 05.2016

Amex MR BackOffice Partner Liaison Clerical Analyst

ALORICA
05.2002 - 12.2014

Miami Dade College

Brown Mackie College

High School Diploma -

Miami Beach Sr. High

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Emmanuelle Garcon