Emmanuelle R Antoine

International Flight Attendant

Delta Airlines

01.1993 - 12.1996

Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Resolved passenger conflicts and medical emergencies during flights.
Answered passenger questions and provided solutions to issues arising during flights.
Ensured safety and comfort of customers onboard aircraft.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Relayed updates and information to passengers after confirming key details with pilot.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Used excellent customer service skills in addressing passengers' needs.
Assisted passengers in boarding and deplaning aircraft.
Performed pre-flight cabin checks to maintain operational safety equipment.
Responded to passenger emergencies to provide first aid.
Delivered food and beverage service, reading material and other in-flight services.
Answered passengers' questions about flight, aircraft and destination.
Completed pre-flight safety checks to reinforce passenger safety.
Welcomed passengers aboard and provided overview of safety procedures.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Collaborated with flight crew to maximize smooth and safe flights.
Assisted passengers with storing luggage and helped locate seating.
Monitored cabin during flights and responded to passenger inquiries or issues.
Offered personalized assistance to children, elderly and passengers with special needs.
Advised passengers of flight regulations to maximize safety and security.