Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

EMMANUEL O OGWU

Summary

Looking for a position in a company that needs and values quality front-end customer support service and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
years of professional experience

Work History

Kforce, Florida

customer service representative
06.2021 - 06.2022

Job overview

  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered prompt service to prioritize customer needs.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests for products, services, and company information.

RESTORATION CHAPEL RCCG CHURCH

ASSISTANT ADMIN
01.2019 - 06.2021

Job overview

  • Texas - united state
  • Schedules meetings based on availability
  • Assists administrators and executives with duties on an as-needed basis
  • Answers phone calls and email messages promptly and notifies a members of important information
  • Screens incoming email and sorts it into categorized folders
  • Create flyers for upcoming programs
  • Data entry of new members is Information
  • Delivery and receive packages using the office bus.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Gained strong leadership skills by managing projects from start to finish.
  • Provided professional services and support in a dynamic work environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated leadership skills in managing projects from concept to completion.

MERCHANDISING, CART SOLUTIONS, Texas

Customer Support Representative
03.2018 - 01.2019

Job overview

  • Monitor customer warehouse inventory levels and submit comprehensive inventory reports each week
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Monitored system performance to identify potential issues.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.
  • Developed and implemented preventive maintenance procedures.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Collaborate with customers to create attractive sales floor displays and make sure that our product is prominently displayed
  • Act as the liaison between customers and the company by addressing customer issues and solving customer problems
  • Assist customers in creating an organized warehouse that allows for easier product accessibility
  • Stock sales floor shelves for the customers who request additional inventory management assistance
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

SAM's CLUB HOUSTON TEXAS, Houston Texas

CASHIER/Membership Customer Service Representative
02.2017 - 03.2018

Job overview

  • United state Assessed customer needs and responded to questions
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cleaned and straightened the work area
  • Organized register supplies
  • Worked with customer service to resolve issues
  • Operated the cash register with proficiency
  • Provided professional and courteous service at all times.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Upsold additional products and services to customers, increasing revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cultivated loyal member base through events and promotion of members-only services.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
  • Supported new members by facilitating connections with established participants and smooth integration into activities.
  • Maintained strict safety standards facility-wide and with every group.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Engaged community at fairs and special membership drive events.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.

Jumia store, Lagos Nigeria

CASHIER/CUSTOMER SERVICE
05.2015 - 08.2016

Job overview

  • Responded promptly and answered/resolved customer inquiries and complaints
  • Investigated and resolved service issues and/or product problems
  • Managed customers' database accounts, performed customer verification and processed applications, orders and requests
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
  • Keep records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints
  • Supplied customers with written responses and information and followed up on customer communications.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

Houston Community College
Houston, TX

Bachelor of Science from Computer And Information Sciences
05.2025

HOGAS INTERNATIONAL SECONDARY SCHOOL, LAGOS

HIGH SCHOOL DIPLOMA
2011

Skills

  • Skill -
  • Problem Analysis
  • Problem Solving
  • Organizational Skills
  • Customer Service Orientation
  • Adaptability
  • Initiative
  • Strong Interpersonal-Communication
  • Knowledge about customer service applications and
  • Administrative procedures
  • Servant leadership
  • Team Player
  • Creative thinking
  • Emotional intelligence
  • Creativity skills
  • Excellent interpersonal and communication skills
  • Terrific work ethic
  • Ability to motivate, and develop individuals teams and organization
  • Product Knowledge
  • Scheduling
  • Information Security
  • Consultative Sales
  • Account Updating
  • Data Collection
  • Data Entry
  • Call Triaging
  • Customer Education
  • Reading Comprehension
  • Coordination
  • Quality Control
  • Sales Closing
  • Customer RMA Management
  • Research
  • Recordkeeping Strengths
  • Multi-Line Phone Talent
  • Payment Processing
  • Problem-Solving Abilities
  • Route Management
  • Spreadsheets
  • Technical Support
  • De-Escalation Techniques
  • International Sales Support
  • Service Upselling
  • Process Optimization
  • Microsoft PowerPoint
  • Documentation
  • Key Stakeholder Relationship Building
  • Document Control
  • Product and Service Solutions
  • Report Preparation
  • Customer Service
  • Strategic Sales Knowledge
  • Active Listening
  • Administrative Support
  • Client Relations
  • Conflict Resolution
  • Service Standard Compliance
  • Conflict Mediation
  • Materials Transport
  • Microsoft Office Suite
  • Call Center Operations
  • Order Processing
  • Microsoft Excel
  • Live Chat Support
  • Customer Relations
  • Shipping Procedures Understanding
  • Escalation Management
  • Computer Proficiency
  • Office Equipment Proficiency
  • Dispute Resolution
  • Product Education
  • Follow-Up Skills
  • Prioritization
  • Quality Assurance Controls
  • Microsoft Outlook
  • Problem Resolution
  • Call Center Experience
  • Schedule Management
  • Multitasking and Organization
  • Goal Setting
  • Agile Best Practices
  • Risk Analysis
  • Risk Assessment
  • Cost Analysis
  • Stakeholder Negotiations
  • MS Office
  • Scrum Methodology
  • Coaching and Mentoring
  • Stakeholder Management
  • Release Planning
  • Sprint Planning
  • Workflow Analysis
  • Resource Allocation
  • Retail Store Support
  • Receiving Support
  • Critical Thinking
  • System Implementation
  • Order Fulfillment
  • Delivery Scheduling

Timeline

customer service representative

Kforce, Florida
06.2021 - 06.2022

ASSISTANT ADMIN

RESTORATION CHAPEL RCCG CHURCH
01.2019 - 06.2021

Customer Support Representative

MERCHANDISING, CART SOLUTIONS, Texas
03.2018 - 01.2019

CASHIER/Membership Customer Service Representative

SAM's CLUB HOUSTON TEXAS, Houston Texas
02.2017 - 03.2018

CASHIER/CUSTOMER SERVICE

Jumia store, Lagos Nigeria
05.2015 - 08.2016

Houston Community College

Bachelor of Science from Computer And Information Sciences

HOGAS INTERNATIONAL SECONDARY SCHOOL, LAGOS

HIGH SCHOOL DIPLOMA
EMMANUEL O OGWU