Emmanuel Mack
Tampa,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Commercial Truck Driver
Lancer Express
12.2024 - Current
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Interacted with customers and offered exemplary service, escalating issues to manager.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Operated with safety and skill to avoid accidents and delays.
City Carrier Assistant
USPS
03.2022 - 12.2024
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Pest Control Technician
Terminix Pest Control
03.2021 - 05.2023
- Drove to customer residences and places of business to inspect for pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Applied chemical solutions on building surfaces to eliminate pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Fostered excellent service leading to positive online reviews.
- Adhered to most stringent safety procedures when applying chemicals.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Inspected equipment for proper functionality to effectively facilitate application.
Security
Prana
07.2021 - 07.2022
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence
- Ejected unruly patrons from premises
- Patrolled exterior and interior of premises
- Enforced dress codes and refused objectionable attire
- Called police to report criminal acts
- Used metal detectors or performed pat-downs and bag searches
- Performed opening and closing duties to maximize building security.
- Performed network security design and integration duties.
Ammunition Specialist
United States Army
01.2013 - 01.2021
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition
- Handled inspection, inventory and issuance of ammunition to teams of soldiers
- Moved shipment materials to and from designated areas using lift and hand trucks
- Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting
- Assisted with real-time intelligence collection by conducting field reconnaissance operations
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Worked flexible hours; night, weekend, and holiday shifts
- Secured and protected military property, assets and personnel
- Implemented tactics, procedures, and techniques for defense systems
- Carried out defensive and offensive data protection operations
- Trained in conflict resolution among subordinates, equals and superiors
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute
- Looked after weapons by scheduling and performing organizational and preventive maintenance
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
Education
Criminal Justice -
Central Texas College
Killeen, TX06.2014
High school or equivalent -
Tampa Bay Tech High School
Tampa, FL05.2012
Skills
- Security Team Coordination
- Emergency Readiness and Response
- Security Regulation Enforcement
- Weapons Handling
- Crisis Management Plans
- Physical Fitness
- Personal Protection
- Pat-Down Searches
- CPR Certified
- Safety Incident Reporting
- Safe driving operations
- Vehicle inspections
- Accurate records and reports
- Logbook maintenance
- Observance of traffic laws
- Customer satisfaction
- Paperwork and documentation
- Vehicle inspection
- Solving customer concerns
- Conflict resolution
Timeline
Commercial Truck Driver
Lancer Express
12.2024 - Current
City Carrier Assistant
USPS
03.2022 - 12.2024
Security
Prana
07.2021 - 07.2022
Pest Control Technician
Terminix Pest Control
03.2021 - 05.2023
Ammunition Specialist
United States Army
01.2013 - 01.2021
Criminal Justice -
Central Texas College
High school or equivalent -
Tampa Bay Tech High School
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