EMMANUEL L. RIVERS

• Supported deployment of RSA SecurID multi-factor authentication across enterprise endpoints to strengthen identity protection and reduce unauthorized access risk.
• Configured and managed BitLocker full-disk encryption for Windows devices, ensuring robust endpoint data protection and adherence to security standards.
• Implemented ThreatLocker application control policies to enforce allow-listing and reduce endpoint attack surface.
• Executed deployment of over 75 Red Hat Enterprise Linux virtual machines to strengthen security measures and improve operational efficiency within enterprise infrastructure.
• Supported network security initiatives by transforming flat enterprise network architecture into segmented VLANs for enhanced traffic isolation.
• Assisted in CMMC compliance audits and supported the rollout of policies designed to protect CUI while adhering to NIST standards.

• Executed streamlined imaging processes for 500+ Dell laptops through SCCM/MECM, focusing on user satisfaction and minimizing operational interruptions.
• Achieved seamless data migrations through expert utilization of Bomgar. Enhanced transaction tracking accuracy in ServiceNow, resulting in improved operational efficiency. Optimized asset inventory management in AMI Asset Track, contributing to better resource allocation.
• Managed legal hold device operations to ensure compliance with financial regulatory standards.
• Implemented secure disposal procedures for more than 300 retired devices, adhering to established data protection standards.

• Provided essential administrative and technical assistance to DCMA contract management teams to ensure efficient contract file maintenance, logistics coordination, and contractor performance tracking through DOD systems.
• Served as a liaison to resolve contractor issues, uphold compliance standards, and enhance process improvements and inspections.
• Facilitated efficient IT support services for Department of Defense operations via the Global Service Center.
• Verified and maintained strict compliance with DISA security standards, ensuring secure device imaging and deployment.
• Administered internal applications such as MOCAS, eTools, and PIEE to streamline contract execution processes and enhance reporting capabilities.
• Ensured compliance with NIST SP 800-171 to enhance protection of controlled unclassified information (CUI).

• Managed transition of electronic medical records from Cerner to Epic to uphold HIPAA regulations.
• Addressed and resolved 20–25 daily support tickets via ServiceNow to maintain high service level agreement standards.
• Executed deployment of mobile devices utilizing MobileIron MDM to enhance endpoint security.
• Delivered comprehensive training sessions on hardware and software to support seamless user adoption
• Coordinated efforts with cross-functional teams to refine A/V technology hardware imaging and maintain effective IT asset management practices.

• Collaborated with multiple VA departments to troubleshoot and resolve hardware and software issues, achieving a 95% first-call resolution rate
• Executed secure delivery of IT assets during COVID-19, deploying devices and network hardware.
• Facilitated support for critical EMR systems (CPRS VISTA) to uphold continuity in clinical workflows.
• Designed and executed VLAN configurations to support seamless data and VoIP traffic, ensuring adherence to HIPAA compliance standards.

• Facilitated transition of 500+ systems from Windows 7 to Windows 10 to bolster security measures and optimize performance.
• Administered data tape backups, safeguarding critical information in alignment with disaster recovery standards.
• Coordinated logistics for deployment of 200+ iOS devices within visitor toll pass program, driving significant revenue impact.
• Executed administration of Office 365, ensuring proper management of user accounts and access permissions for secure collaboration.

Resolved technical issues and provided support to enhance customer service at mid-sized car rental company in Orlando and MCO airport.