EMMANUEL T AKITA-COLE
PLAINFIELD ,IN
Summary
Dynamic operations leader with expertise in small business management and customer service, honed at Akita Reliable Homecare LLC. Successfully enhanced service delivery and client satisfaction through strategic planning and staff development. Proven track record in recruiting and training, fostering a motivated workforce. Skilled in policy implementation and decision-making, driving operational excellence.
Overview
24
24
years of professional experience
Work History
CO-OWNER/DIRECTOR OF OPERATIONS
AKITA RELIABLE HOMECARE LLC
02.2021 - Current
- Developed operational protocols to enhance service delivery and client satisfaction.
- Managed staff recruitment, training, and performance evaluations to ensure high-quality care standards.
- Coordinated care plans in collaboration with healthcare professionals for tailored client support.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Developed and implemented training programs for staff to improve care quality and compliance.
Medical Billing Specialist
AKITA RELIABLE HOMECARE LLC
02.2021 - Current
- Reviewed and processed medical claims, ensuring compliance with insurance guidelines and regulations.
- Utilized billing software to generate invoices and track payments for accuracy and efficiency.
- Collaborated with healthcare providers to resolve discrepancies in patient accounts and billing issues.
- Monitored accounts receivable reports, identifying trends to streamline collection processes.
- Located errors and promptly refiled rejected claims.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Precisely evaluated and verified benefits and eligibility.
- Filed and updated patient information and medical records.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
DSP
Compass Residential Services
04.2017 - 02.2022
- Assisted in implementing individualized support plans for clients, enhancing overall service delivery.
- Collaborated with multidisciplinary teams to address client needs and optimize care strategies.
- Monitored client progress, documenting changes to inform future treatment adjustments.
- Developed and maintained positive relationships with clients, fostering trust and engagement in services.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
DSP
Damar Services Inc.
03.2013 - 04.2017
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Completed regular check-ins and progress report for each client.
CNA
Woods Edge Rehab Nursing
06.2001 - 02.2005
- Provided high-quality patient care and support in daily living activities.
- Assisted nursing staff with medical procedures and patient assessments.
- Monitored vital signs and recorded changes to ensure patient safety.
- Documented patient care activities accurately to maintain compliance with healthcare standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Health Care Administration
IVYTECH COMMUNITY COLLEGE
Indianapolis, INGOVANMENT MODEL SEC HIGH SCHOOL
FREETOWN, SIERRA LEONE07-1996
Skills
- Customer service
- Small business operations
- Recruiting and training
- Staffing
- Staff management
- Customer service management
- Delegating work
- Employee motivation
- Payroll administration and timekeeping
- Scheduling
- Effective leader
- Hiring and onboarding
- Customer relations
- Decision-making
- Policy and procedure implementation
Languages
English
Professional Working
Interests
- Cooking
- Youth Development Programs
- Learning new cooking techniques and expanding my culinary skills
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Acting and Theater
- Train Travel
Timeline
CO-OWNER/DIRECTOR OF OPERATIONS
AKITA RELIABLE HOMECARE LLC
02.2021 - Current
Medical Billing Specialist
AKITA RELIABLE HOMECARE LLC
02.2021 - Current
DSP
Compass Residential Services
04.2017 - 02.2022
DSP
Damar Services Inc.
03.2013 - 04.2017
CNA
Woods Edge Rehab Nursing
06.2001 - 02.2005
No Degree - Health Care Administration
IVYTECH COMMUNITY COLLEGE
GOVANMENT MODEL SEC HIGH SCHOOL
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