EmmaReen W. Ferreira
Honolulu,HI
Summary
Dedicated and focused office assistant with proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently achieve project goals. Seeking position that offers increased responsibility and authority. Committed and motivated administrative assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and proactive approach make an asset to any team. Energetic and results-oriented team player, eager to contribute strong administrative skills to support growth of a company. With focus on driving productivity, leveraging strong front office management skills to ensure efficient operations.
Overview
24
24
years of professional experience
Work History
Office Manager/ Rental and Sales Agent
Bob's Equipment, LLC.
06.2018 - Current
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Entered data entry on QuickBooks (Invoices, bill payments, and also receive payments) entered client information
- Designed electronic file systems and maintained electronic and paper files
- Maintained front desk and reception area in neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created weekly and monthly reports and presentations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Office/ Warehouse Assistant
Tina's Creations Inc.
06.2014 - 01.2018
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Entered data entry on QuickBooks (Invoices, bill payments, and also receive payments) entered client information
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created weekly and monthly reports and presentations
- Answered phone calls concerning clients, handled complaints and responded to requests for information
- Take orders and also pull and complete ordered when needed
- Handled day-to-day shipping and receiving overseeing more than 30-50 packages per day.
Office Assistant/Assistant House Manager
Women In Need
02.2014 - 12.2014
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained front desk and reception area in neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created weekly and monthly reports and presentations
- Answered phone calls concerning clients, handled complaints and responded to requests for information
- Developed professional relationships with offenders through home, school, detention and community visits
- Counseled and assisted offenders in adjusting to community
Heavy Equipment Operator
Laie Trucking Co.
06.2008 - 11.2012
- Operated a bulldozer to properly deploy waste products at compactors
- Performed daily maintenance to the machine cab and wheels
- Operated equipment safely and efficiently at all times
- Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded
- Maintained vehicle and heavy equipment
- Operated excavator to lift and move materials and large objects
- Loaded proper materials while abiding by all safety and legal standards
Adult Supervisor/Teachers Assistant
Department of Education
07.2008 - 08.2011
- Applied the positive reinforcement method to redirect negative behaviors
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support
- Encouraged students to be understanding of and helpful to others
- Physically and verbally interacted with students throughout the day to keep them engaged
- Supported students in developing strategies for individual needs and classroom group dynamics
Reservation Agent
Island Kine Auto Rentals
06.2005 - 04.2008
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Managed daily office operations and maintenance of equipment
- Received and screened a high volume of internal and external communications, including email and mail
Reservation Agent
Molokai Outdoors and Activities
07.2001 - 05.2005
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
Education
GED -
01.2007
Skills
- Microsoft Office proficiency
- Excel spreadsheets
- QuickBooks
- Results-oriented
- Strong interpersonal skills
- Self-directed
- Time management
- Strong problem solver
- Dedicated team player
- Data entry
- Office administration
- Organizational skills
- Scheduling and calendar management
- Office management
- Document management
- Customer relations
- Billing
- Clerical support
Timeline
Office Manager/ Rental and Sales Agent
Bob's Equipment, LLC.
06.2018 - Current
Office/ Warehouse Assistant
Tina's Creations Inc.
06.2014 - 01.2018
Office Assistant/Assistant House Manager
Women In Need
02.2014 - 12.2014
Adult Supervisor/Teachers Assistant
Department of Education
07.2008 - 08.2011
Heavy Equipment Operator
Laie Trucking Co.
06.2008 - 11.2012
Reservation Agent
Island Kine Auto Rentals
06.2005 - 04.2008
Reservation Agent
Molokai Outdoors and Activities
07.2001 - 05.2005
GED -
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