Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
Friendly's Restaurant
09.2020 - Current
Answered phone calls on a daily basis to resolve disputes promptly and effectively
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Member
McDonald's
08.2018 - 06.2020
Improved customer satisfaction by providing friendly and efficient service at the register.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Contributed to increased sales by upselling menu items and promoting special offers.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative/Account Manager at Ferrotec (USA) CorporationCustomer Service Representative/Account Manager at Ferrotec (USA) Corporation