Emmarie Crawley
Philadelphia,PA
Summary
Dynamic Licensed Insurance Agent with expertise in client relationship management at ResultsCX. Proven track record in educating clients on insurance options and processing applications with precision. Adept at problem-solving and maintaining compliance with healthcare regulations, ensuring client satisfaction through exceptional service and effective communication. Committed to achieving client goals and enhancing overall well-being.
Overview
13
13
years of professional experience
Work History
Licensed Health Insurance Agent
ResultsCX
09.2025 - 11.2025
- Assisted clients in selecting appropriate insurance policies based on individual needs and preferences.
- Educated customers on coverage options, benefits, and claim processes to enhance understanding.
- Processed policy applications efficiently, ensuring accuracy and compliance with regulations.
- Responded promptly to client inquiries, providing exceptional customer service and support.
- Calculated quotes and educated potential clients on insurance options.
Licensed Life Insurance Agent
AOL Life
08.2025 - 09.2025
- Educated clients on life insurance products and policy options.
- Assisted in processing applications and underwriting decisions efficiently.
- Developed personalized insurance plans based on client needs and financial goals.
- Conducted follow-ups to ensure client satisfaction and address inquiries promptly.
Home Health Aide
Help At Home Health Care
04.2018 - 06.2024
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Provided companionship and emotional support, enhancing clients' overall well-being.
- Maintained accurate records of care provided, ensuring compliance with health regulations.
- Implemented infection control procedures, promoting a safe environment for clients and caregivers alike.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Customer Service Representative
Avantive Solutions/Solutran
10.2022 - 03.2023
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Utilized CRM software to track customer interactions and streamline service processes.
- Adapted quickly to new tools and systems, contributing to team efficiency.
- Provided accurate information regarding products and services to clients.
- Handled multiple customer requests simultaneously while maintaining quality service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Blue Cross and Blue Shield
09.2012 - 04.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Medical Technology
Prism Career Institute
Philadelphia, PA06-2012
High School Diploma -
West Philadelphia High School
Philadelphia, PA06-1977
Skills
- Insurance product expertise
- Client relationship management
- Customer service
- Customer follow-up
- Health insurance
- CRM software
- Medicare expertise
- Enrollment processing
- Goal oriented
- HIPAA
- Medicaid expertise
- Needs assessment
- Individual health plans
- Healthcare regulations
- Attention to detail
- Problem-solving abilities
- Multitasking
- Call center customer service
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Data entry
- Adaptability
Timeline
Licensed Health Insurance Agent
ResultsCX
09.2025 - 11.2025
Licensed Life Insurance Agent
AOL Life
08.2025 - 09.2025
Customer Service Representative
Avantive Solutions/Solutran
10.2022 - 03.2023
Home Health Aide
Help At Home Health Care
04.2018 - 06.2024
Customer Service Representative
Blue Cross and Blue Shield
09.2012 - 04.2018
Medical Technology
Prism Career Institute
High School Diploma -
West Philadelphia High School