Emma Ruth Reyes
Fairfield,USA
Summary
Dedicated and result-oriented professional with 18 years' experience in the Food, Hotel, Resort and Gaming Industry. Seeking a challenging position where I can leverage my leadership skills, strategic thinking, and proven track record of driving team performance to achieve organizational objectives. I am committed to fostering a collaborative work environment, implementing effectiveness and delivering exceptional results that contribute to the growth and success of the company. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Server
Asian Delite – Asian Restaurant
07.2023 - Current
- Customer Service: Greeting Customer, answering questions and receiving feedback
- Cash transactions: Completing transactions on cash register
- Food and Beverage services
- Safety and sanitation.
Sr. Supervisor Surveillance
Bloomberry Resorts and Hotel Inc./Solaire Resort and Casino
11.2014 - 06.2023
- Assist in providing and maintaining proactive surveillance operation that protects the assets of the Resort
- This position will provide upper-level leadership within the Surveillance Department
- The Surveillance Supervisor plays a crucial role in maintaining continuity and productivity in the manager's absence.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
Sr. Operator Surveillance
Bloomberry Resorts and Hotel Inc./Solaire Resort and Casino
12.2012 - 10.2014
- Responsible for observing casino and resort operation for irregular activities such as cheating or theft by either employees or patrons
- Required to provide verbal and written reports of all violations and suspicious behavior to the supervisor.
Surveillance Executive
Brightleisure Management Inc./Resorts World Manila
07.2010 - 10.2011
- Supervise Surveillance Operators
- Verified and confirmed incidents
- To develop the skills and knowledge to efficiently and effectively discharge their duties through training
- Other duties as assigned by the Surveillance Management
- In the absence of Surveillance Shift Manager you may act in that capacity.
Surveillance Operator
Brightleisure Management Inc./Resorts World Manila
07.2009 - 07.2010
- Watch and Protect the Casino assets, staff and guests
- Reviewed footage with assistance of the supervisor
- Make reports on all incidents and gaming infraction
- Exercise alertness and attentiveness in monitoring suspicious character and barred personnel within Company premises.
Senior Surveillance Operator (Acting Supervisor)
HOLIDAY PALACE RESORT CASINO
08.2007 - 05.2009
Junior Surveillance Operator
HOLIDAY PALACE RESORT CASINO
07.2005 - 08.2007
Casino Administrator Officer
Poipet Resort and Casino
05.2004 - 07.2005
- Enhanced collaborative efforts with streamlined corporate communications and related files
- Keeping records and reports up to date, managing data spreadsheets and preparing statistical reports
- Answering Phone calls, directing calls, taking messages, greeting visitors and preparing documents
- Managing office supplies and ensuring equipment is working
- Writing and answering emails, handling queries and documenting client interactions.
Education
Professional Branding and Values Training -
Solaire Resort and Casino
Paranaque City, Metro Manila05.2019
Basic Leadership Training -
Solaire Resort and Casino
Paranaque City, Metro Manila05.2019
Leadership Training for Managers -
Brightleisure Management Inc./Resorts World Manila
Pasay, Metro Manila10.2010
Casino Gaming and Arts Training -
Seatech Maritime Training Center, Inc.
Pasay, Metro Manila05.2005
Bachelor of Science in Hotel and Restaurant Management -
College of the Holy Spirit
Manila, Metro Manila03.2001
Skills
- Customer Service
- MICROSOFT OFFICE
- MICROSOFT WORD
- MICROSOFT EXCEL
- POS
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Sales expertise
- Food safety practices
- Guest Relations Management
- Point of sale operation
Street
Fairfield
City
New Jersey
State
NJ
Zip
07004
Personal Information
- Age: 43
- Date of Birth: 04/07/81
- Nationality: Filipino
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Server
Asian Delite – Asian Restaurant
07.2023 - Current
Sr. Supervisor Surveillance
Bloomberry Resorts and Hotel Inc./Solaire Resort and Casino
11.2014 - 06.2023
Sr. Operator Surveillance
Bloomberry Resorts and Hotel Inc./Solaire Resort and Casino
12.2012 - 10.2014
Surveillance Executive
Brightleisure Management Inc./Resorts World Manila
07.2010 - 10.2011
Surveillance Operator
Brightleisure Management Inc./Resorts World Manila
07.2009 - 07.2010
Senior Surveillance Operator (Acting Supervisor)
HOLIDAY PALACE RESORT CASINO
08.2007 - 05.2009
Junior Surveillance Operator
HOLIDAY PALACE RESORT CASINO
07.2005 - 08.2007
Casino Administrator Officer
Poipet Resort and Casino
05.2004 - 07.2005
Professional Branding and Values Training -
Solaire Resort and Casino
Basic Leadership Training -
Solaire Resort and Casino
Leadership Training for Managers -
Brightleisure Management Inc./Resorts World Manila
Casino Gaming and Arts Training -
Seatech Maritime Training Center, Inc.
Bachelor of Science in Hotel and Restaurant Management -
College of the Holy Spirit
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