Emma Sofia Villalta
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude in a customer service orientated position. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Maiz De La Vida
10.2022 - 10.2023
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Enhanced customer experience by providing friendly and efficient service at both locations.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction
- Helped create company website from scratch.
- Performed many admin tasks for chefs and owner.
Head Hostess
Emmy Squared
2019 - 2020
- Office work, such as, filing and organizing invoices.
- Manage the front door in an efficient manner.
- Maintained a clean and welcoming environment at the host stand.
- Enhanced customer satisfaction by efficiently managing reservations through Open Table and accommodating special requests.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Lead Teacher
Never Grow Up Inc
2017 - 2020
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Head Hostess
Nama Sushi Bar
2018 - 2019
- Managed front end properly, in a fast paced environment.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Head Hostess
The Honeysuckle
2015 - 2017
- Ran the front door efficiently through using OpenTable.
- Answered phones, and created reservations.
- Greeted all guests with a smile and friendly small talk.
- Effectively communicated with servers/managers/chef of wait times and open menus so as to not overwhelm the kitchen.
- Kept the host stand neat and organized.
- Assisted with SA duties, such as, bussing tables, spot sweeping, polishing glasses, polishing silverware, and resetting tables.
- Assisted with food running as needed.
- Created monthly hostessing/sa/food runner schedule.
Hostess
Campo Azul
2015 - 2016
Education
Associate of Arts - English
Nashville State Community College
Nashville, TN2025
High School Diploma -
John Overton High School
Nashville, TN2008
Skills
- Reservation Planning
- High-Volume Dining
- Exceptional Customer Service
- Excellent Communication Skills
- Excellent Phone Skills
- Highly Organized
- Problem Solving Skills
- Computer proficiency
Hobbies
- Hiking
- Reading
- Travel
Languages
Spanish
Limited Working
Timeline
FOH Team Member
Maiz De La Vida
10.2022 - 10.2023
Head Hostess
Emmy Squared
2019 - 2020
Lead Teacher
Never Grow Up Inc
2017 - 2020
Head Hostess
Nama Sushi Bar
2018 - 2019
Head Hostess
The Honeysuckle
2015 - 2017
Hostess
Campo Azul
2015 - 2016
Associate of Arts - English
Nashville State Community College
High School Diploma -
John Overton High School
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