Emersyn Jennings
Midlothian
Summary
Diligent college student seeking an educational and challenging position, Strong team player who excels in collaborating with others. Eager to learn and open to constructive criticism. Motivated, proactive, and always ready to lend a helping hand.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Smokey’s Paradise
04.2025 - Current
- Assisted customers in product selection, ensuring satisfaction and encouraging repeat business.
- Maintained accurate inventory levels through diligent stock management and organization practices.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Resolved customer complaints promptly, fostering a positive shopping experience and brand loyalty.
- Collaborated with team members to achieve store sales goals, promoting a cohesive work environment.
Team Lead/Manager of Operations
Whataburger
01.2025 - Current
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with industry standards and regulations.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
- Monitored team performance against targets, taking corrective action where necessary.
- Maintained accurate records of employee attendance and task completion times.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Carhop/Team Leader
Sonic
07.2023 - 11.2024
- Trained new team members.
- Managed the crew to ensure everyone stayed on task, and operations ran smoothly.
- Closed out employees' server banks.
- Communicated effectively with co-workers regarding order status or customer requests.
- Informed customers of regular deals, or monthly specials, to upsell orders.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food service.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Kept customer and food preparation areas clean, and well-organized.
- Produced a variety of meals and beverages according to customer requests.
Volunteer
The Outlet Thrift Store
10.2023 - 05.2024
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained clothing and merchandise inside the store.
- Handled customers and purchases as well as pricing and rotating stock.
Education
High School Diploma -
UME Preparatory Academy
Dallas, TX05-2024
BBA - General Business
Dallas Community College
Dallas, TXSkills
- Strong Work Ethic
- Typing
- Technologically Adept
- Observent
- Planning & Organizing
- Supervision & Leadership
- Customer Service
- Memorization
- Budgeting Expenses
- Customer service
- Teamwork
- Cash handling
Timeline
Retail Sales Associate
Smokey’s Paradise
04.2025 - Current
Team Lead/Manager of Operations
Whataburger
01.2025 - Current
Volunteer
The Outlet Thrift Store
10.2023 - 05.2024
Carhop/Team Leader
Sonic
07.2023 - 11.2024
High School Diploma -
UME Preparatory Academy
BBA - General Business
Dallas Community College