Emme Leppan
Maysville,NC
Summary
Proven Pharmacy Technician for over 17 years experience with a track record of enhancing workflow optimization and patient satisfaction at Realo Discount Drugs. Skilled in insurance billing and problem-solving, adept at maintaining confidentiality and managing pharmacy records. Demonstrates a strong commitment to accuracy and efficiency. Expert in pharmaceutical calculations and patient education.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Realo Discount Drugs
2015.10 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
CVS Pharmacy
2007.06 - 2015.10
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
Associate of Arts - Graphic Design
Walters State Community College
Morristown, TNAssociate of Science - Pharmacy
Craven Community College
New Bern, NCHigh School Diploma -
South Greene High School
Greeneville, TN05.2007
Skills
- Workflow Optimization
- Insurance Billing
- Problem-solving skills
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Updating medication histories
- Medicare and Medicaid process
- Interpreting orders
- Patient confidentiality
- Pharmaceutical Calculations
- Answering customer questions
- Patient education and counseling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Realo Discount Drugs
2015.10 - Current
Pharmacy Technician
CVS Pharmacy
2007.06 - 2015.10
Associate of Arts - Graphic Design
Walters State Community College
Associate of Science - Pharmacy
Craven Community College
High School Diploma -
South Greene High School
- CPhT - Certified Pharmacy Technician
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