Emmely Hamway
Dillwyn,VA
Summary
Enthusiastic, versatile, and always eager to learn individual, knowledgeable in various lines of business via years of professional and personal experience.
Overview
22
22
years of professional experience
Work History
Personal Blogger/ Content Writer - Owner (Colorful Chaos Blog)
09.2019 - Current
- Webpage design.
- Creative writer, statistical, and factual content related to physical, emotional, and mental health awareness and issues, to include real-life events and experiences.
- Advocate for healthcare.
Artisan- Colorful Chaos Creations
01.2017 - Current
- Handmade home décor and jewelry.
Tax Preparation/ Legal Assistance (Private Client)
07.2015 - Current
- Assist various clients with tax preparation.
- Assist clients and any referrals, with bankruptcy preparation.
- Work directly with an attorney to ensure referrals can provide all documents promptly.
- Travel to local courts for document filing if necessary.
- (Bankruptcy Chapters included 7, 11, 13).
Disability Law Center of Virginia
03.2020 - 03.2023
- Various volunteer projects to include spreadsheet analysis
- Communication with the disabled to ensure proper care given during facilitated care
Vintage Antique Shack
10.2022 - 02.2023
- Customer service, inventory, sales, cash handling, reconciliation.
Heavenly House Cleaning, LLC - Business Manager
06.2019 - 06.2022
- Recruiting, interviewing, onboarding, termination.
- Implementation of policies and procedures.
- Strategic planning.
- Business marketing and advertising.
- Maintain all social media accounts.
- Maintain ledgers and accounting.
Caretaker
10.2016 - 09.2019
- Interviewed hospice companies, nurses, and assistants.
- Hired hospice company, nurse, and assistants.
- Managed all legal matters and financial matters.
- Caretaker of the ailing and elderly.
- Managed doctors’ appointments, meals, medications, bathing, shopping, house duties to include companionship.
BWW Law Group - Paralegal/ BK Resolution Specialist/ BK Manager
10.2013 - 10.2015
- Recruiting, interviewing, onboarding, training new hires and existing staff, multi-functional systems.
- Weekly/ bi-weekly client relationship calls, and work-load assignments.
- Developed policies and procedures for inexperienced staff.
- Collaboration and coordination with trustees and debtor’s attorney to resolve motions for reliefs, drafting agreed /consent orders, preparation of the notice of defaults, maintaining client systems and electronic filing notices to include accounting, adversary cases, lien strips, cram downs, and payment ledgers.
- Monthly scorecards to outline client satisfaction, and relationship maintenance.
- (Bankruptcy Chapters included 7, 11, 12, and 13)
Bankruptcy Manager
SunTrust Mortgage
08.2010 - 10.2013
- Recruiting, onboarding, training, development, multi-functional systems, weekly/ bi-weekly client relationship calls, and work-load assignments. Developed policies and procedures for fresh staff.
- Management of bankruptcy specialists (Bankruptcy Chapters included 7, 11, 13), adherence to bankruptcy laws. Compliance focus and quality assurance of all filings - proofs of claims, payment changes, supplement two, final cures, statement of intents, reaffirmations, and motion for reliefs were within court compliance and met deadlines.
- Process and procedure content writing and development.
Loss Mitigation/Negotiator Supervisor -Retention (FNMA & FHLMC)
SunTrust Mortgage
01.2011 - 01.2012
- Recruiting, hiring, onboarding, coaching, developing of various teams, performance reviews and evaluations, terminations, and production tracking.
- Activation of new loss mitigation requests, update financials, and pertinent information to ensure file completion for negotiator and investor review.
- Management of the day-to-day functions and workloads of negotiators and various third parties in the loan modification review process and home liquidation lines of business while maintaining close relations with all investors.
- Updated policies and procedures throughout various lines of business. (Bankruptcy Chapters included 7, 11, 13).
Default Inbound Phone Team
01.2010 - 01.2011
- Recruiting, interviewing, onboarding, training new hires and existing staff, multi-functional systems, weekly/ bi-weekly client relationship calls, and work-load assignments.
- Developed policies and procedures.
- Managed inbound/ outbound home preservation specialists proficient in in-house retention options and home liquidation options, quality assurance phone monitoring, outbound call campaigns to gather documents for loss mitigation, and consistent servicer expectation guideline counseling and monitoring.
- Bankruptcy compliance (chapters 7, 13, 11).
C&F Finance -Collections Supervisor
08.2007 - 08.2010
- Recruiting, interviewing, onboarding, training new hires and existing staff, multi-functional systems, weekly/ bi-weekly client relationship calls, and work-load assignments.
- Development of policies and procedures.
- Managed $42 Million portfolios for indirect auto finance lender.
- Maintained staffing needs.
- Recruitment, training, procedure monitoring, employee monitoring, continued coaching of job expectations. Monthly reviews and annual reviews.
- Daily goal setting. Weekly and monthly team meetings. Established goal targets for each portfolio. Vehicle recovery.
- Communication with delinquent clients in attempts to resolve delinquency versus repossession of automobiles.
- Maintain charge off levels, profit levels, and losses.
- Skip tracing and research.
DT Credit Corporation/ DriveTime - Loan Manager
12.2003 - 08.2007
- Recruiting, interviewing, onboarding, training new hires and existing staff, multi-functional systems, weekly/ bi-weekly client relationship calls, and work-load assignments. Developed policies and procedures for fresh staff.
- Held training classes.
- Managed regional branches for the auto finance industry collections department.
- Consistent employee training, reduction of delinquency, determining team chemistry, and best practices.
- Policy and procedures content writing and implementation.
- Direct collaboration with General Management and Regional Management to ensure all policies and procedures are adhered to and updated. Setting dealership and payment expectations, reduced charge-offs, unwinds, and delinquency.
Education
Bachelor of Business Administration - Human Resource Management
Colorado Technical University
01.2013
Associate of Science - General Studies
Colorado Technical University
01.2011
Timeline
Vintage Antique Shack
10.2022 - 02.2023
Disability Law Center of Virginia
03.2020 - 03.2023
Personal Blogger/ Content Writer - Owner (Colorful Chaos Blog)
09.2019 - Current
Heavenly House Cleaning, LLC - Business Manager
06.2019 - 06.2022
Artisan- Colorful Chaos Creations
01.2017 - Current
Caretaker
10.2016 - 09.2019
Tax Preparation/ Legal Assistance (Private Client)
07.2015 - Current
BWW Law Group - Paralegal/ BK Resolution Specialist/ BK Manager
10.2013 - 10.2015
Loss Mitigation/Negotiator Supervisor -Retention (FNMA & FHLMC)
SunTrust Mortgage
01.2011 - 01.2012
Bankruptcy Manager
SunTrust Mortgage
08.2010 - 10.2013
Default Inbound Phone Team
01.2010 - 01.2011
C&F Finance -Collections Supervisor
08.2007 - 08.2010
DT Credit Corporation/ DriveTime - Loan Manager
12.2003 - 08.2007
Associate of Science - General Studies
Colorado Technical University
Bachelor of Business Administration - Human Resource Management
Colorado Technical University
PROFESSIONAL SUMMARY
- Recruitment, hiring, onboarding, training, development, action plans, and terminations.
- Strategic planning
- Procedural and content writer
- Policy and procedure implementation
- Trend analysis, statistical reporting, goal monitoring, employee productivity analysis, and goal setting
- Bankruptcy law (Bankruptcy Chapters included 7, 11, 12, and 13)
- Collections
- Management
- Mortgage and banking
- Loss mitigation
- Accounting, marketing, and advertising
- Proficient with Microsoft Excel, Word, LPS, MSP, Clarifire, Fidelity, FMC/ NDS, NBS, Lexus Nexus, Intuit, QuickBooks, TurboTax
- ADA, EEOC, SCRA, FSLA, FCRA, Bank Secrecy Act
- Volunteer – Disability Law Center of Virginia
- Customer Service
- Accounting & Finance
- Artisan