Emmelyn Evans
Travis AFB, CA,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Budget Analyst
Department Of The Air Force
05.2024 - Current
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Utilized software to analyze and report on budget trends.
- Checked key performance indicator reports for accuracy and completeness.
- Created CED Orders for members
Unit Program Coordinator
Department Of The Air Force, Special Operations Command
10.2022 - 05.2024
- Directly assists the commander/director in the management of all administrative support program functions
- Serves as a unit liaison to the military and civilian personnel offices.
- Performs other clerical and administrative work in support of the office/organization
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Established and updated objectives and tools for overall program and each department to enhance operations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Improved understanding of financial statements, which helped in assessing risk.
- Handled administrative requirements, maintained records and submitted operational reports.
- Conducted background investigations and security checks for military personnel, civilian employees and contractors.
- Prepared and submitted reports outlining findings.
- Determined suitability of clearance levels based on results of background checks.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Set up new cardholder accounts and updated existing profiles with latest information.
- Maintained document tracking database to follow documents' migration through processing sequence.
- Improved overall unit efficiency by streamlining administrative processes and implementing new organizational systems.
- Enhanced communication between sections and flights through the development of collaborative tools and regular interdepartmental meetings.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Enhanced security clearance processing by conducting thorough background investigations and documentation reviews.
- Streamlined personnel security procedures for increased efficiency in managing sensitive information.
- Reduced security risks by implementing strict access controls and monitoring of classified materials.
- Collaborated with other departments to address any potential security concerns or breaches, upholding company-wide safety standards.
- Supported the onboarding process for new hires, ensuring timely completion of all required security paperwork and training.
- Developed and maintained a comprehensive database of employee records, ensuring accurate tracking of personnel security clearances.
- Assisted in the development and implementation of new personnel security policies, contributing to an improved overall framework for managing classified information.
- Completed detailed reports on findings from background investigations, providing valuable insights into applicants'' suitability for specific roles within the organization.
- Served as a liaison between various departments during inter-agency meetings to address pressing personnel security issues collaboratively.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Streamlined DTS processes by implementing new software solutions, reducing errors and increasing efficiency.
- Enhanced team performance by providing regular training sessions and constructive feedback on individual tasks.
- Maintained compliance with industry regulations through regular audits, documentation reviews, and staff training.
- Created comprehensive reports for senior leadership that provided insights into key performance metrics and opportunities for improvement.
- Implemented innovative solutions that improved the speed at which DTS processes were completed while maintaining high levels of accuracy.
- Mentored junior team members in various aspects of DTS execution, fostering a culture of continuous learning within the organization.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Agent Cashier/Teller
Department Of Veteran Affairs
02.2022 - 10.2022
- Acts as disbursing agent for the Treasury Department with a cash advance provided by the Treasury Department. Employee is personally and financially responsible for proper accounting of this advance at all times by maintaining accountability of vouchers paid, and updates numerous excel workbooks to include the OF 1129 - Cashier Reimbursement Voucher and/or Accountability Report.
- Makes disbursements in accordance with existing directives and is responsible for the maintenance and control of the cash advance and funds disbursed as distinguished from any funds which may be received as a collection item.
- Correct and take care of any shortages in advance and deposits any overages which may occur.
- Accepts remittances as deposits to patient's accounts as well as payment for all types of indebtness to the United States which the Department of Veterans Affairs (DVA) is concerned.
- Trains and assists alternate cashiers in the proper performance of their duties as affected by regulation and policy changes.
- Advises supervisor of problems occurring in the cashier function and helps to identify problem areas.
- Gathered financial information, prepared documents and closed books.
- Used advanced software to prepare documents, reports and presentations.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Applied more than 10 payments per week.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using government software systems.
Guest Service Representative
Department Of The Air Force
07.2020 - 02.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collected room deposits, fees and payments.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
Customer Service Teller
AAFES
09.2018 - 11.2019
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted with training new tellers, providing guidance for best practices in transaction handling and customer service for internal employees.
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
- Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Achieved teller efficiency by managing time effectively, prioritizing tasks appropriately, and staying organized throughout the workday.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in training new tellers, sharing knowledge of best practices for efficient service delivery.
- Increased efficiency by staying up-to-date on the latest banking technologies and systems.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
Education
Business Administration
Sonoma State University
Rohnert Park, CA05.2023
Business Administration
Solano Community College
Fairfield, CA05.2021
Skills
- Office Support
- Policy and Procedure Enforcement
- Fiscal Management
- Program Operations
- Budgeting and Finance
- Disciplinary Action
- Government Travel
- Records Filing
- Accounts Payable and Accounts Receivable
- Program Analysis
- Administrative Management
- Program Support
Timeline
Budget Analyst
Department Of The Air Force
05.2024 - Current
Unit Program Coordinator
Department Of The Air Force, Special Operations Command
10.2022 - 05.2024
Agent Cashier/Teller
Department Of Veteran Affairs
02.2022 - 10.2022
Guest Service Representative
Department Of The Air Force
07.2020 - 02.2022
Customer Service Teller
AAFES
09.2018 - 11.2019
Business Administration
Sonoma State University
Business Administration
Solano Community College
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