Emmerick Ustare
Tracy,CA
Summary
Skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Quality Operations Specialist
Kaiser Permanente
11.2022 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Pharmacy Service Supervisor
Kaiser Permanente
09.2015 - 11.2022
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Assisted with training and development of team members.
Store Manager
Walgreens
02.1996 - 05.2015
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Rite Aid
01.2013 - 02.2015
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Certificate - Electronic Technology
Chabot College
Hayward, CA04.2000
Skills
- Inventory Management
- Program Development
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Goal Setting
- Staff Training
Certification
- CPhT - Certified Pharmacy Technician (current)
- Department of Consumer Affair - (current)
- Pharmacy Technician State Board license (current)
Timeline
Quality Operations Specialist
Kaiser Permanente
11.2022 - Current
Pharmacy Service Supervisor
Kaiser Permanente
09.2015 - 11.2022
Store Manager
Rite Aid
01.2013 - 02.2015
Store Manager
Walgreens
02.1996 - 05.2015
Certificate - Electronic Technology
Chabot College
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