Emmerson Peters
Student
Indianola,Iowa
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Rehabilitation Aide
Athletico Physical Therapy
Norwalk, IA
01.2020 - Current
- Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Maintained occupational therapy supply inventories by regularly monitoring stock to determine product levels and anticipate supply needs.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Recorded and maintained patients' attendance in client records.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
Customer Service Representative
Equifax Verification Services
West Des Moines, IA
04.2020 - 07.2020
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered over 200 calls per day to meet fast-paced call center demands.
- Resolved customer complaints and addressed emergency requests and needs.
- Contributed to company achieving and holding industry-leading customer service ratings.
Associate
Simpson Bookstore
Indianola, IA
01.2019 - 09.2019
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Ames High School
Ames, IA 08.2014 - 05.2018
Skills
Cashierundefined
Additional Information
- AWARDS: , Honor Roll for 3.0 or higher 2014-2016 4.0 Honor Roll Three-year award recipient of maintaining a 3.25 cumulative GPA or higher for soccer Lamp of Knowledge: 2017 Academic Excellence Award; Maintaining a 3.5 cumulative GPA or higher; 2017, 2018 Dean’s list - Simpson College 2019, A Region 5 Champions: 2017 Iowa High School Girls Soccer 3A State Champion: 2017 Voted “Most Valuable Player” for State Championship game by team Played club soccer with Sporting Iowa: 2017 Placed 2nd in the Midwest Regional League Bracket with Sporting Iowa: 2017 1st place at Heartland Invitational with Sporting Iowa: 2017 Scholarship to play Division II soccer at Truman State - 2018 Transferred to Simpson College to play Soccer - 2019
Timeline
Customer Service Representative
Equifax Verification Services
04.2020 - 07.2020
Rehabilitation Aide
Athletico Physical Therapy
01.2020 - Current
Associate
Simpson Bookstore
01.2019 - 09.2019
High School Diploma -
Ames High School
08.2014 - 05.2018
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