Emmery Muniz
Colorado Springs,CO
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at Texas Roadhouse showcases my adeptness in critical thinking and exceptional customer service. Leveraging retail knowledge and a friendly demeanor, I successfully managed high-pressure situations, contributing to a positive dining experience. My skills in multitasking and active listening have consistently improved operational flow and guest relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Truck Employee
Big Papas Grill
06.2021 - Current
- Worked flexible hours across night, weekend, and holiday shifts
- Took inventory of items we need to order
- Ensured food truck was kept up to date with state health requirements
- Made food in a clean environment and used proper materials such as gloves
- Computed to each different location as needed
- Welcomed customers and answered questions regarding allergies to certain foods
- Provide a friendly interaction between customers and co workers
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Take payments in cash or card in a proper manner
Cashier
Dicks Sporting Goods
08.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Understand how to use a POS to an excellent extent
- Ensure math is accurate when adding military discount to a purchase
- Helped in the Apparel department by folding clothes, putting items away in the correct spot, and directing athletes in the correct direction
- Helped in the footwear department by assisting athletes with finding the correct shoe size, providing knowledge on insights about certain brands and sizing and ensured a friendly interaction
Host
Texas Roadhouse
09.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Sat customers at the correct table
- Provided high chairs and side condiments upon request
- Answered phone calls regarding wait times, reservations, and gift card inquires
- Accurately used the computer system to input reservations such as special requests, party size and the best phone number to be contacted
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Host
Korean Garden
08.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelors of Science in Nursing - Nursing
University of Colorado, Colorado Springs
1420 Austin Bluffs Pkwy05.2028
High School Diploma -
Vista Ridge High School
6888 Black Forest Rd05.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Flexible and Adaptable
- Time Management
- Critical Thinking
- Active Listening
- Decision-Making
Certification
- Certified [CPR], [American Red Cross] - [December 8,2023]
Timeline
Cashier
Dicks Sporting Goods
08.2023 - 08.2024
Host
Texas Roadhouse
09.2022 - 03.2023
Host
Korean Garden
08.2021 - 01.2022
Food Truck Employee
Big Papas Grill
06.2021 - Current
Bachelors of Science in Nursing - Nursing
University of Colorado, Colorado Springs
High School Diploma -
Vista Ridge High School
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